Principles of Business Communication: Theory, Application, and Technology

action advertising appeal applicants audience audiovisual aids basic behavior called Chapter Communication barrier copy dictation discussed document draft effective employees equipment Eric Berne evaluation example Explain expressions factors favorable feedback Form documents format give graph hiring ideas independent clauses interpersonal communication interview Johari window language letter line graph listening manager meaning meeting memorandum ment method munication networks nonverbal communication nouns organization organizational paragraph paralanguage percent person personal computers persuasive prepare presentation problem procedure questionnaire questions reader receiver reference refusal relationship request responses result résumé role sample sender sentence shown in Figure signature block situation sociogram specific speech SQ3R statement step style teleconferencing telephone tion topic transactional analysis types verb visual aids Word Processing word/information processing writing York