Armstrong's Handbook of Performance Management: An Evidence-Based Guide to Delivering High PerformanceIn this radically updated new edition Michael Armstrong looks at the results of major research in this area. He considers how evidence-based material informs understanding of the position performance management has reached and provides practical guidance on how this evidence can be interpreted and applied. Armstrong's Handbook of Performance Management includes 9 brand new chapters covering important developments in this area including: critiques of performance management; coaching; new performance management models and a performance management toolkit. Additional online resources are provided for both lecturers and students. |
Contents
Introduction | 1 |
The Background to Performance Management | 7 |
The Practice of Performance Management | 53 |
Performance Management Processes | 95 |
Performance Management in Action | 173 |
The Application of Performance Management | 217 |
Developing and Maintaining Performance Management | 255 |
Appendix A Performance Management Toolkit | 288 |
Appendix B Performance Management Case Studies | 333 |
References | 360 |
| 373 | |
| 379 | |
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Armstrong's Handbook of Performance Management: An Evidence-based Guide to ... Michael Armstrong No preview available - 2009 |
Common terms and phrases
360-degree feedback achieve action activities Adrian Ward analysis approach balanced scorecard basis behaviour business performance management CEMEX cent chapter Checklist coaching competencies conducted contribution culture defined development needs discussion ensure evaluation expected factors formal review formance management goal setting Goal theory guidance high-performance identified implementation improve performance individual performance individual’s involved judgement key performance indicators levels line managers management by objectives managing performance ment monitoring motivation operational opportunity organization organization’s organizational performance outcomes overall pay decisions performance agreement performance and development performance appraisal performance improvement performance improvement plans performance management processes performance management system performance measures performance planning performance prism performance review meeting personal development plans practice problems programme providing feedback psychological contract Questionnaire rank and yank responsibility reward role profile scale scorecard skills staff stakeholders standards strategy targets team members toolkit under-performers