Close Calls: Managing Risk and Resilience in Airline Flight Safety

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Springer, Mar 5, 2014 - Business & Economics - 224 pages
Drawing on extensive and detailed fieldwork within airlines-an industry that pioneered near-miss analysis- this book develops a clear set of practical implications and theoretical propositions regarding how all organizations can learn from 'near-miss' events and better manage risk and resilience.
 

Contents

Airlines Incidents and Investigators
Understanding and Interpreting Safety
Analysing and Assessing Risk
Overseeing and Monitoring Safety
Identifying and Constructing Risks
Improving and Evaluating Safety
Organising Resilience
References
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About the author (2014)

Carl Macrae is a social psychologist, Senior Research Fellow in the Centre for Patient Safety and Service Quality at Imperial College London, UK, and a Health Foundation Improvement Science Fellow.

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