E-governance: A Change Management Tool"Among the few states in the country that have successfully implemented e-governance projects, Gujarat is the pioneer. The smart card-based driving licence, automation of inter-state border transport check-posts, city civic centres in Ahmedabad and other such e-applications in government departments were first of their kind. The book presents six successfully implemented projects in three different departments of Gujarat covering contrastingly different types of functions and services. The whole experience of managing the change in different government departments, its issues and potentials are shared here. The book is intended to serve as a useful guide to IT consultants, government officials, students, educationalists, NGOs and public in general." |
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activities administration agencies Ahmedabad applications authorized automation benefits better biometric border building carry Central certificate change management check-posts chip citizens civic centres collection communication configuration connectivity Corporation cost created database designed difficult driving licence e-governance easy effective elected electronic employees enable Figure functions Further Gujarat identified implementation important improve increased India initiative integration inter-state internal involved issue lanes Lessons major marketing monitoring motor vehicle Municipal offices once operations optical organization payment permit possible practices problems procedures procurement programme RC book recorded registration responsibility road schools server shared smart card solution stage stakeholders standard stored structure successful task teachers technical transactions Transport Transport Department