Effective Feedback Skills

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Kogan Page Publishers, 1998 - Business & Economics - 155 pages
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Giving effective feedback is one of the key skills a trainer or manager needs to master in order to maximize the return on investment in training and development. The problems of giving and receiving feedback are similar to those encountered during appraisal. It can be a process which causes difficulty and embarrassment for both parties, something which they want to get over quickly. As a result, it can become superficial. When that happens a learning opportunity is lost. Unless trainees and staff members can see what they are doing right, they will not necessarily know how to do it again; if they are not shown what they are doing wrong, they will see no need to change.
With detailed advice on how trainers can provide the wide variety of feedback needed, Effective Feedback Skills includes practical guidance on: the role of debriefing; development centres; the role and application of 360-degree feedback in training, coaching and executive development; on- and off-the-job feedback, and summarizing sessions. Complete with checklists and ideas for creating a supportive training climate, the book demonstrates how to give effective feedback with both tact and impact.

 

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Contents

Series Editors Foreword Roger Buckley
8
What People Can Learn and How They Learn
15
Feedback and Debriefing
24
The Contexts for Feedback
33
How to Give Feedback
45
How People Receive Feedback
71
How to Turn Feedback into a Debrief
87
IH DEBRIEFING
99
How to Debrief a Session
109
REPORTING BACK
123
Feedback and Development Centres
137
Summary
154
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About the author (1998)

An independent consultant based in London, Tim Russell is also a director of Training Advances Pty Ltd in Australia. He has appeared on TV and radio in the UK and Asia Pacific.

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