Effective Feedback Skills

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Kogan Page Publishers, 1998 - Business & Economics - 155 pages
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Giving effective feedback is one of the key skills a trainer must master in order to maximize the effect of training and development. With detailed advice on providing the wide variety of types of feedback needed, this fully revised new edition includes practical advice on the role of debriefing, on- and off-the job feedback, and summarizing sessions. Complete with checklists and ideas for creating a supportive training climate, the book demonstrates how to give effective feedback with tact and shows how to deal with defensiveness.
 

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Contents

Series Editors Foreword Roger Buckley
8
What People Can Learn and How They Learn
15
Feedback and Debriefing
24
The Contexts for Feedback
33
How to Give Feedback
45
How People Receive Feedback
71
How to Turn Feedback into a Debrief
87
IH DEBRIEFING
99
How to Debrief a Session
109
REPORTING BACK
123
Feedback and Development Centres
137
Summary
154
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About the author (1998)

TIM RUSSELL is a well-known Minneapolis radio personality and voice actor. Using his many character voices, Tim has voiced award-winning (CLIO) radio and television commercials since 1975. He s noted for his versatility, comic timing, and variety of announcer and character voice styles. As an actor on" A Prairie Home Companion" with Garrison Keillor, a nationally known public radio show heard weekly by over four million listeners, Tim has performed celebrity voices from presidents (Bush, Kerry) to celebrity governors (Ventura, Scwarzenegger) to dozens of regular characters in the show s popular comedy sketches. Tim is the voice behind Dusty from Lives of the Cowboys, Fred Farell, and all of the Famous Celebrities to name a few. Tim s character voices for "A Prairie Home Companion" have made his voice and comedy acting nationally recognized. Locally, he s been voted Best Radio Host by "Mpls / St. Paul Magazine" and Outstanding Broadcast Personality by the Minnesota Broadcasters Association. Tim has worked at WCCO radio stations in Minneapolis for over thirty years.

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