Essentials of Business Process OutsourcingThis book will provide the fundamentals of business process outsourcing for the busy executive who needs to get up to speed. It will have such features as checklists, tips and techniques, and case studies. * Written in a user friendly style that allows senior level financial executives to get a solid foundation of what business process outsourcing is and how it can benefit their companies. * Provides managers with the tools to analyse the BPO opportunities for their own firms, as well as techniques and strategies for managing a BPO initiative. * Shows managers how a BPO strategy can save the company money and create jobs domestically. * Both authors are consultants and advisers to industry-leading companies and frequent speakers at business forums and conferences. |
Contents
| x | |
| 1 | |
Chapter 2 Identifying and Selecting the BPO Opportunity | 33 |
Chapter 3 Identifying and Managing the Costs of BPO | 67 |
Chapter 4 Vendor Selection and Contracting | 97 |
Other editions - View all
Essentials of Business Process Outsourcing Thomas N. Duening,Rick L. Click No preview available - 2005 |
Essentials of Business Process Outsourcing Thomas N. Duening,Rick L. Click No preview available - 2005 |
Common terms and phrases
approach assets benefits BPO Analysis Team BPO buyer BPO champion BPO contract BPO implementation BPO initiative BPO opportunity BPO project managers BPO provider BPO relationship BPO transition BPO vendor Broadband Business Process Mapping Business Process Outsourcing business processes buyer and vendor buyer’s challenges change management clients communication companies competitive core competence costs associated culture database decision develop effective employees ensure established evaluate example executives Exhibit expectations factors firms functions goals hardware hidden costs HIPAA identify infrastructure internal Internet involved issues labor metrics mitigation negotiating noncore ODBC offshore offshore outsourcing operating organization organization’s organizational organizational learning outsourced process outsourcing contract outsourcing project outsourcing relationship parties percent performance potential procedures productivity project management plan reengineering requires responsibilities result service levels skills SLAs sourcing strategic tion TIPS & TECHNIQUES United users vendor selection workflow