Essentials of Business Process Outsourcing

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John Wiley & Sons, Apr 15, 2005 - Business & Economics - 230 pages
This book will provide the fundamentals of business process outsourcing for the busy executive who needs to get up to speed. It will have such features as checklists, tips and techniques, and case studies.
* Written in a user friendly style that allows senior level financial executives to get a solid foundation of what business process outsourcing is and how it can benefit their companies.
* Provides managers with the tools to analyse the BPO opportunities for their own firms, as well as techniques and strategies for managing a BPO initiative.
* Shows managers how a BPO strategy can save the company money and create jobs domestically.
* Both authors are consultants and advisers to industry-leading companies and frequent speakers at business forums and conferences.
 

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Contents

Acknowledgments
x
Chapter 1 The BPO Revolution
1
Chapter 2 Identifying and Selecting the BPO Opportunity
33
Chapter 3 Identifying and Managing the Costs of BPO
67
Chapter 4 Vendor Selection and Contracting
97
Chapter 5 Managing BPORelated Change
135
Chapter 6 Infrastructure Considerations and Challenges
173
Chapter 7 Business Risks and Mitigation Strategies
195
Index
224
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About the author (2005)

Thomas N. Duening is Director of the Entrepreneurial Programs Office at the Ira A. Fulton School of Engineering, Arizona State University in Tempe, Arizona. He is also President of INSYTE Business Research Group, an international business consulting and research firm.

Rick L. Click is Senior Director of Global Technology for PayPal, Inc. He has held a series of roles developing business strategies and executing business-reengineering projects for Fortune 500 companies. He also has been the keynote speaker at the General Electric (GE) annual forum for the last three years.

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