Information Management for the Intelligent Organization: The Art of Scanning the EnvironmentThe intelligent organization is one that is skilled at marshaling its information resources and capabilities, transforming information into knowledge, and using this knowledge to sustain and enhance its performance in a restless environment. The objective of this book is to develop an understanding of how an organization may manage its information processes more effectively in order to achieve these goals. The third edition features new sections on information culture, information overload, and organizational learning; a new chapter on Knowledge Management (KM) and the role of information professionals; and numerous extended cases studies of environmental scanning by organizations in Asia, Europe, and North America. |
Contents
A Process Model of Information Management | 23 |
Managers as Information Users | 59 |
Environmental Scanning in Action | 121 |
Managing Information Sources | 155 |
Weaving a Web of Online Intelligence | 175 |
Learning to Be Intelligent | 223 |
Information Management Knowledge | 257 |
References | 279 |
About the Author | 303 |
| 315 | |
Common terms and phrases
action activities adapt analysis applications areas become behavior Chapter collection communication companies competitive competitors complex continuous corporate create culture customers databases decision define develop discussion distribution documents effective employees engines environment environmental scanning example executives existing experts external Figure firms formal function future gathering goals human identify important indexing individual industry information management information needs information sources intelligence interest internal Internet interpretation issues knowledge learning levels mation meaning modes newsgroups operational organization organization's organizational perceived performance planning practices problem professionals records reference reports requires response retrieval role seeking selection sharing situation social sources specialized specific staff strategic structure suggest Table tion understanding units users