Interpersonal Skills at Work

Front Cover
Psychology Press, 2002 - Business & Economics - 306 pages
1 Review

In this age of e-business, there is an increasing over-reliance on electronic communication and insufficient attention paid to the management of face-to-face relationships. In this fascinating text, John Hayes addresses this significant workplace issue by examining the nature of interpersonal skill: the goal-directed behaviours used in face-to-face interactions in order to achieve desired outcomes. He argues that interpersonal competence is a key managerial skill which can distinguish the successful from the unsuccessful.

Providing a clearly structured and comprehensive overview of the interpersonal skills essential for effective functioning at work, this book presents a micro-skills approach to development that can be used to improve interpersonal competence, as well as explaining, through the use of illustrations and practical examples, how to read the actual or potential behaviour of those around us. This knowledge can then be used to guide the way in which we relate to others as we learn to manage our relationships more effectively.

This book will be ideal for practising managers and students of business and management studies and psychology. The skills it promotes make it of great value for those in a wide range of professions (including teachers, doctors, nurses, social workers and police officers) in their everyday working environment.

 

What people are saying - Write a review

User Review - Flag as inappropriate

295

Contents

2 DEVELOPING INTERPERSONAL SKILLS A microskills approach
19
3 AWARENESS OF SELF AND OTHERS AND THE DEVELOPMENT OF INTERPERSONAL COMPETENCE
32
4 LISTENING
48
5 LISTENING TO NONVERBAL MESSAGES
71
6 QUESTIONING AND THE INFORMATIONGETTING INTERVIEW
98
7 PRESENTING INFORMATION TO OTHERS
130
8 HELPING AND FACILITATING
157
9 ASSERTING AND INFLUENCING
200
10 NEGOTIATING
224
11 WORKING WITH GROUPS
259
12 MANAGING RELATIONSHIPS MORE EFFECTIVELY
291
AUTHOR INDEX
301
SUBJECT INDEX
304
Copyright

Other editions - View all

Common terms and phrases

References to this book

Communicate!
Kathleen S. Verderber
No preview available - 2004
All Book Search results »

About the author (2002)

Hayes is a professor of biochemistry and environmental science at Marlboro College in Marlboro, Vermont.

Bibliographic information