Knowledge Management in Hospitality and Tourism
When knowledge is properly managed, it's in the hands of those who need it BEFORE they need it. This greatly improves the speed of business operations by eliminating time-consuming information searching!
This book will show you how to make any hospitality or tourism related business more efficient and competitive by using knowledge management concepts and techniques. It provides an essential introduction to the concept of knowledge management plus fascinating case studies, strategic advice, and structural recommendations for its implementation. You'll learn to use knowledge management to avoid the duplication of research, reducing the cost of product research and development and increasing the effectiveness of your overall operation. Helpful charts and figures make the information easy to access and understand.
From the editors: “Although tourism and hospitality, with their geographically dispersed units, can profit from enhanced knowledge management, only a small number of firms have implemented knowledge management techniques. A recent study shows that although managers in many hotels consider knowledge management and information transfer to be 'relevant concepts,' they report being confronted with too many—and unclear—knowledge management strategies, activities, and implementation techniques. As a result, they are not sufficiently familiar with knowledge management and reject implementing it. This book will increase understanding of these concepts and help to speed the implementation of knowledge management in the hospitality and tourism industries.”
This book will show you how to make any hospitality or tourism related business more competitive by using knowledge management concepts and techniques. It provides an essential introduction to the concept of knowledge management, with fascinating case studies as well strategic advice and structural recommendations for its implementation. In addition, you'll find:
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in Hospitality and Tourism
monographic coeditions are intended for either nonsubscribers or
Knowledge Management for Quality Improvements in Hotels
this is intended to assist a library user of any reference tool whether print
Knowledge Supply Chain Matrix Approach for Balanced
The Knowledge CafeA Knowledge Management System
Management Marketing Abstracts 2000
Other editions - View all
airline AlpNet AlpNet members Assurance in Hospitality asymmetric information Austrian Airlines Cannon-Bowers chief knowledge officer codification cognitive maps communication concept cooperation core processes cross-border data mining Database Marketing destination distributed knowledge E-mail address employees enhance experience explicit knowledge factors firms guests Haworth Document Delivery Haworth Hospitality Press Haworth Press Hospitality and Tourism hotel chain implementation improved individual information system interactions internal intranet Journal Kahle knowl Knowledge Cafe knowledge circles knowledge goals knowledge management system knowledge networks knowledge officers knowledge strategies knowledge supply chain knowledge transfer learning Management in Hospitality management in hotels ment non-tourism members Nonaka organizational knowledge Pechlaner problems project module relevant requires retrieval Ricarda service operations service quality shared mental models specific staff structures Sungsoo Pyo supply chain matrix tacit knowledge task task-related knowledge task-specific knowledge tion tourism industry tourism organizations transactive memory travelers trust understanding values Wiesbaden