One Night at the Call Center: A Novel

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Random House Publishing Group, Dec 10, 2008 - Fiction - 320 pages
174 Reviews
Press 1 for technical support.
Press 2 for broken hearts.
Press 3 if your life has totally crashed. . . .

Six friends work nights at a call center in India, providing technical support for a major U.S. appliance corporation. Skilled in patience–and accent management–they help American consumers keep their lives running. Yet behind the headsets, everybody’s heart is on the line.

Shyam (Sam to his callers) has lost his self-confidence after being dumped by the girl who just so happens to be sitting next to him. Priyanka’s domineering mother has arranged for her daughter’s upscale marriage to an Indian man in Seattle. Esha longs to be a model but discovers it’s a horizontal romp to the runway. Lost, dissatisfied Vroom has high ideals, but compromises them by talking on the phone to idiots each night. Traditional Radhika has just found out that her husband is sleeping with his secretary. And Military Uncle (nobody knows his real name) sits alone working the online chat.

They all try to make it through their shifts–and maintain their sanity–under the eagle eye of a boss whose ego rivals his incompetence. But tonight is no ordinary night. Tonight is Thanksgiving in America: Appliances are going haywire, and the phones are ringing off their hooks. Then one call, from one very special caller, changes everything.

Chetan Bhagat’s delicious romantic comedy takes us inside the world of the international call center, where cultural cross-wires come together with perfect pathos, hilarity, and spice.


From the Trade Paperback edition.
 

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it is great book....

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A MUST READ ! One of my favorites. Awesome story, best feel. One of the best of Chetan Bhagat

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Selected pages

Contents

Section 1
1
Section 2
13
Section 3
19
Section 4
34
Section 5
39
Section 6
47
Section 7
54
Section 8
60
Section 22
181
Section 23
192
Section 24
196
Section 25
204
Section 26
210
Section 27
219
Section 28
227
Section 29
237

Section 9
71
Section 10
78
Section 11
87
Section 12
98
Section 13
105
Section 14
121
Section 15
135
Section 16
140
Section 17
145
Section 18
151
Section 19
159
Section 20
168
Section 21
173
Section 30
242
Section 31
255
Section 32
260
Section 33
269
Section 34
277
Section 35
286
Section 36
289
Section 37
295
Section 38
301
Section 39
303
Section 40
309
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About the author (2008)

Chettan Bhagat graduated from IIT Delhi in 1995. Post IIT he did an MBA from IIM-A, from where he graduated in 1997. He currently lives in Hong Kong and works in a prominent US investment bank. Apart from writing, the author has a keen interest in yoga.

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