Principles of Hotel Front Office OperationsA comprehensive textbook covering all aspects of running the front desk of a modern hotel. It emphasizes the technological aspects of running a hotel desk and features illustrations, assessment questions, learning objectives, and a case study that runs through the whole book. This new edition has been revised by Huyton and Baker and there is a lecturer's guide to accompany the text. |
Contents
Introduction to the hospitality industry | 1 |
Organization of a hotel | 13 |
The accommodation product and hotel guest | 29 |
Copyright | |
15 other sections not shown
Other editions - View all
Principles of Hotel Front Office Operations Sue Baker,Pam Bradley,Jeremy Huyton,Helen Baroch No preview available - 1998 |
Principles of Hotel Front Office Operations Sue Baker,Pam Bradley,Jeremy Huyton No preview available - 2001 |
Common terms and phrases
Activity arrivals list bill cancellation cash chapter charge card charges check-in check-out cheque computer system computer terminal computerized confirmation credit card duties ensure example Explain facilities Figure food and beverage forecast front desk clerk front office accounting front office cashier front office department front office manager front office staff group booking guaranteed guest account guest history record guest-rooms guest's handling hospitality industry hotel industry housekeeping important KING'S HOTEL mail and information Mr/s night auditor non-guaranteed normally number of rooms operation overbooking person porter problems procedures reception department receptionist request reservation details reservation form reservation system reservations clerk reservations department resident guests responsible revenue room availability room number room rate room service room status rooms division manager safe deposit box sections settlement stay Superior singles supervisor telephone tour tourist travel agent traveller's cheques twin types of guest voucher yield management