Quality Circles: Changing Images of People at WorkAbstract: Methods which may be used to motivate people (workers and managers) to produce and achieve higher levels of excellence and obtain job satisfaction through participation in quality circles are presented. Assessment of organization's readiness for a quality circle program, identification of objectives, techniques for problem solving, and ways to maintain momentum in quality circle building are explained in detail. Quality circles are not the total answer to an organizations problems, but they may represent a viable alternative for managing and working together to create a more effective and efficient system. The book documents the evolution of the quality circle methodology and philosophy and may be used as a handbook for people and organizations interested in quality circles. (kbc). |
Contents
Why Quality Circles? | 1 |
Introducing Quality Circles | 23 |
Planning a Quality Circle Program | 41 |
Copyright | |
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Common terms and phrases
achieving analyze attitude awareness become brainstorming cause and effect checksheet circle leader circle's Circles at Hewlett-Packard commitment communication control chart coordinator cost savings creative Data Systems Division Edwards Deming effect diagram employees enhance environment evaluate experience feel function goals graph group dynamics growth guidelines histogram Hughes Aircraft Company ideas identify implementation improved increased individual initial integral involved Japan Japanese Kaoru Ishikawa leader and facilitator levels management presentation management support manufacturing ment middle management nonmembers normal distribution objectives operation opportunity organization organization's organizational Pareto principle people-building percent philosophy pilot program potential problem-solving process productivity and quality professional QC process QC program quality circle meeting quality circle process quality circle program quality control circle responsibility role sample scattergram selected skills solution solve problems statistical quality control steering committee success supervisors task techniques tion union union stewards William Ouchi workers