The Ice Cream Maker: An Inspiring Tale About Making Quality The Key Ingredient in Everything You DoInnovation, claims quality consultant Subir Chowdhury, is part of America’s DNA. No other country in the world matches America’s creative drive and its ability to turn innovative ideas into revolutionary products–from antilock brakes and steel-belted radial tires to sophisticated software and microprocessors. But as fast as we introduce new products, we lose the markets we establish to countries that know how to manufacture higher quality versions for less money. As Japanese and European firms win market share by concentrating on quality, America is continually forced to rely on innovation to stay ahead. In The Ice Cream Maker, Chowdhury uses a simple story to illustrate how businesses can instill quality into our culture and into every product we design, build, and market. The protagonist of the story is Peter Delvecchio, the manager of a regional ice cream company, who is determined to sell its ice cream to a flourishing national grocery chain, Natural Foods. In conversations with the Natural Foods manager, Peter learns how the extraordinarily successful retailer achieves its renowned high standard of excellence, both in the services it provides its customers and in the foods it manufactures and sells. Quality, he discovers, must be the mission of every employee; by learning to listen, enrich, and optimize, he can encourage and sustain the highest levels of quality in everything the company does. Like Fish! and Who Moved My Cheese? The Ice Cream Maker offers an essential and universal lesson about one of industry's foremost challenges in a thoroughly engaging style. For managers and executives, small business owners and entrepreneurs, The Ice Cream Maker is a compelling, eye-opening guide to the most effective ways to achieve excellence and become industry leaders on the global stage. |
Contents
A Bucket of Ice Water | 1 |
Learning to Listen | 21 |
The Secret of LEO | 39 |
Copyright | |
4 other sections not shown
Other editions - View all
The Ice Cream Maker: An Inspiring Tale About Making Quality The Key ... Subir Chowdhury Limited preview - 2005 |
The Ice Cream Maker: An Inspiring Tale About Making Quality The Key ... Subir Chowdhury No preview available - 2005 |
Common terms and phrases
aisle asked better blackjack buyer café cartons cern checkout lines Chowdhury competitors constantly cost coworkers create customers want Dairy Cream employees everything excellence factory FedEx feel flavors flight attendant focus group give glass of water Glen Goodwell going golf grocery home run ideas improve ingredients iPod Jenny keep Kevin kids latte laughed lence light listen looking lunchroom mail carrier Malcolm Malcolm Jones manager manufacturing Margot marketing meeting Mike continued Mike smiled Mike's mix-ins Natural Foods never O-ring Okay packaging Pete pick play ployees problem quality engineer realized Reggie remembered seemed sell Six Sigma space shuttle spend step Steve Jobs sure talk teammates tell Thanks tion told tomers waiting walked week what's wife wife and kids workers worry