The Improvement Guide: A Practical Approach to Enhancing Organizational PerformanceThis new edition of this bestselling guide offers an integrated approach to process improvement that delivers quick and substantial results in quality and productivity in diverse settings. The authors explore their Model for Improvement that worked with international improvement efforts at multinational companies as well as in different industries such as healthcare and public agencies. This edition includes new information that shows how to accelerate improvement by spreading changes across multiple sites. The book presents a practical tool kit of ideas, examples, and applications. |
Contents
| 15 | |
METHODS FOR IMPROVEMENT | 73 |
Methods for Developing Fundamental Change | 120 |
Key Points from Chapter Six | 136 |
Designs for Testing a Change | 153 |
Strategies for Testing | 168 |
The Social Aspects of Implementing a Change | 186 |
Phase for Developing an Initial Spread Plan | 205 |
A Resource Guide to Change Concepts | 357 |
Tools and Methods to Support Improvement | 409 |
Methods and Tools for Gathering Information | 417 |
Methods and Tools for Organizing Information | 423 |
Methods and Tools for Understanding Variation | 433 |
Methods and Tools for Understanding Relationships | 440 |
The Model for Improvement | 453 |
Summary | 464 |
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Common terms and phrases
action activities adopters analysis answer application approach associated better building called causes change concepts Chapter chart collected communication complex considered costs customers decided demand Design or redesign develop diagram discussed effective eliminate employees example executive expectations experience Figure flow focus hospital ideas identify implementation important improvement improvement efforts increase initial involved issues knowledge lead leaders learning maintaining manufacturing measures meeting methods Model months observations offer operating organization outcomes patients PDSA Cycle percent performance practice predictions problems procedures process or system providers questions redesign process reduce schedule shows situation specific spread staff standard steps strategic structure successful supplier Table theory thinking types understand variation week