Treasure Chest of Six Sigma Growth Methods, Tools, and Best Practices: A Desk Reference Book for Innovation and Growth

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Prentice Hall, 2008 - Business & Economics - 995 pages
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This reference is the first comprehensive how-to collection of Six Sigma tools, methodologies, and best practices. Leading implementer Lynne Hambleton covers the entire Six Sigma toolset, including more than 70 different tools--ranging from rigorous statistical and quantitative tools, to "softer" techniques. The toolset is organized in an easy-to-use, alphabetical encyclopedia and helps professionals quickly select the right tool, at the right time for every business challenge. Hambleton systematically discusses which questions each tool is designed to answer; how the tool compares with similar tools; when to use it; how to use it step-by-step; how to analyze and apply the output; and which other tool to use with it. To further illustrate and clarify tool usage, she presents hundreds of figures, along with never-before-published hints, tips, and real-world, "out-of-the-box" examples. Coverage includes - Real-world guidance to help practitioners raise the most important questions and determine the best resolution - Statistical techniques, including ANOVA, multi-vari charts, Monte Carlo simulations, normal probability plots, and regression analysis- Benchmarks, capability and cost/benefit analyses, Porter's Five Forces, scorecards, stakeholder analysis, and brainstorming techniques- CPM, CTQ, FMEA, HOQ, and GOSPA - GANTT, PERT chart, and other Six Sigma project management tools- 7QC: cause and effect diagrams, checklists, control charts, fishbone diagram, flowchart, histogram, Pareto chart, process maps, run chart, scatter diagram, and the stratification tool- 7M: AND, affinity diagrams, interrelationship diagrams, matrix diagrams, prioritization matrices, PDPC, and tree diagrams- Crystal Ball, Minitab, and Quality Companion 2 software to facilitate the use of statistical and analytical tools and more to help you become a more effective Six Sigma practitioner- This book is also available in a highly-searchable eBook format at and other online booksellers, . To provide crucial context, Hambleton illuminates four leading methodologies: DMAIC, Lean Six Sigma, Design for Six Sigma, and Six Sigma for Marketing. She also presents ten electronic articles that are available for download at The articles cover proven Six Sigma best practices for accelerating growth and increasing profitability, including techniques for product development, commercialization, portfolio design, benchmark implementation, project management, and collection of customer requirements. From start to finish, this bookdelivers fast, thorough and reliable answers--knowledge you'll rely on in "every" Six Sigma project, for years to come. PrefaceIntroduction Different Methods for Different PurposesPart I Six Sigma Methodology Overview: Choosing the Right Approach to Address the RequirementsSection 1 Define-Measure-Analyze-Improve-Control (DMAIC)Section 2 Lean and Lean Six SigmaSection 3 Design for Six Sigma (DFSS)Section 4 Six Sigma for Marketing (SSFM)Part II Six Sigma Tools and Techniques: Choosing the Right Tool to Answer the Right Question at the Right TimeEncyclopedia The Six Sigma Encyclopedia of Business Tools and TechniquesSummary Tool MatrixA Activity Network Diagram (AND) - 7M ToolAffinity Diagram - 7M ToolAnalysis of Variance (ANOVA)Arrow DiagramB BenchmarkingBox Plots[md]Graphical ToolBrainstorming TechniqueC Capability AnalysisCause and Effect Diagram - 7QC ToolCause and Effect Prioritization MatrixCause and Prevention DiagramChecklists - 7QC ToolCommunication PlanConjoint AnalysisControl Charts - 7QC ToolControl PlanCost / Benefit AnalysisCritical Path Method (CPM)Critical-to-Quality (CTQ)D Data Collection MatrixDesign of Experiment (DOE)DotplotF Failure Modes and Effects Analysis (FMEA)5-WhysFault Tree AnalysisFishbone Diagram - 7QC ToolFlowchart - 7QC ToolG Gantt ChartGOSPA (Goals, Objectives, Strategies, Plans and Actions)Graphical MethodsH Histogram - 7QC ToolHouse of Quality (HOQ)Hypothesis TestingI Interrelationship Diagram - 7M ToolK KJ AnalysisL Launch (or Transition) Plan M Market Perceived Quality Profile (MPQP)Matrix Diagrams -7M ToolMeasurement System Analysis (MSA)Multi-Vari ChartMonte Carlo Simulation N Normal Probability PlotP Pareto Chart - 7QC ToolPERT ChartPoka-YokePorter's 5 ForcesPrioritization Matrices - 7M ToolProcess Capability AnalysisProcess Decision Program Charts (PDPC) - 7M ToolProcess Map (or Flowchart) - 7QC ToolProject CharterPugh Concept EvaluationQ Quality Function Deployment (QFD) R RACI Matrix (Responsible, Accountable, Consulted, Informed) 12Real-Win-Worth (RWW) AnalysisRegression AnalysisRisk Mitigation PlanRolled Throughput YieldRun Chart - 7QC ToolS 7M - Seven Management Tool7QC - Seven Quality Control ToolSampling 4Scatter Diagram - 7QC ToolScorecardsSIPOC (Supplier-Input-Process-Output-Customer)SMART Problem & Goal Statements for a Project CharterSolution Selection MatrixStakeholder AnalysisStatistical ToolsStratification - 7QC ToolSWOT (Strengths-Weaknesses-Opportunities-Threats)T Tree Diagram - 7M ToolTRIZV Value Stream AnalysisVoice of Customer Gathering TechniquesW Work Breakdown Structure (WBS)Y Y = f (X)Part III Best Practices Articles (Available for download when you register your book at Anatomy of Quality Loss in a ProductThe Anatomy of Variations in Product PerformanceBenchmarking -- Avoid Arrogance and LethargyBuilding Strength via Communities of Practice and Project ManagementDiscovery-Based Learning Lean Six Sigma for Fast Track Commercialization High Risk-High Reward, Rapid Commercialization: PROCEED WITH CAUTION!Listening to the Customer First-Hand; Engineers TooThe Practice of Designing RelationshipsA Process for Product DevelopmentSelecting Project Portfolios using Monte Carlo Simulation and Optimization Part IV AppendixesAppendix A Statistical Distribution TablesAppendix B GlossaryAppendix C ReferencesIndex

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About the author (2008)

Lynne Hambleton is a business consultant with special focus on strategy

development and execution and change management to improve operational

processes and expand commercial opportunities. She has held several

management positions in Xerox Corporation where she worked for

almost 25 years. She also has worked in education, healthcare, and energy

public sectors and start-ups. Hambleton's experience spans general management,

marketing, field operations, strategic planning, alliance development,

and sales/channel management. She also has served as an

adjunct professor of strategic planning at Rochester Institute of Technology's

School of Business.

Ms. Hambleton received a Master's degree in Business Administration,

with an emphasis in industrial marketing; a Master's degree in Adult &

Higher Education/Organizational Development; and a Bachelor of Science

degree in psychophysiology, all from University of North Carolina-

Chapel Hill. Ms. Hambleton is also an active PMI-certified Project

Management Professional (PMP) (1998); a Master Black Belt; and Certified

Six Sigma Black Belt (CSSBB) from Villanova University (2006).

Hambleton's additional publications include Six Sigma for Marketing

Processes, An Overview for Marketing Executives, Leaders, and Managers (coauthors

C.M. Creveling and B. McCarthy), Prentice Hall, 2006; the chapter

titled, "Supporting a Metamorphosis through Communities of

Practice," in Leading Knowledge Management and Learning, by Dede Bonner,

2000; and the article, "How Does a Company the Size of Xerox Design a

Curriculum in Project Management for the Entire Organization?" printed

in In Search of Excellence in Project Management, Volume 2, by Harold

Kerzner, 1999. Ms. Hambleton lives in Rochester, New York, and can be

reached best via email at or visiting

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