What Is Six Sigma?

Front Cover
McGraw Hill Professional, Nov 16, 2001 - Business & Economics - 98 pages

A brief introduction to Six Sigma for employees

Six Sigma is today's most talked-about system for improving the quality of organizational processes. Written by bestselling author Peter Pande,What Is Six Sigma? is a concise summary of the core themes and processes of Six Sigma. Unlike almost all other books on Six Sigma, it is written for the employees of organizations rolling out Six Sigmanot just managers. This helpful overview describes what Six Sigma is, why companies are implementing it, and how employees can make it a success in their own organizations.

Based on the bestselling The Six Sigma Way, this accessable introduction to Six Sigma answers typical employee questions, concerns, and even skepticism about this revolutionary program. Includes:

  • The six themes of Six Sigma
  • A five-step roadmap to Six Sigma implementation
  • The 10 basic tools of Six Sigma, with an entire page devoted to each
 

Selected pages

Contents

C H A P T E R 1 THE SIX SIGMA SUCCESS STORY
1
C H A P T E R 2 SIX WHAT? WHATS A SIGMA?
6
C H A P T E R 3 SIX SIGMA IN YOUR ORGANIZATION
17
C H A P T E R 4 THE SIX SIGMA TEAMS PROBLEMSOLVING PROCESS
27
C H A P T E R 5 SURVIVORS GUIDE TO SIX SIGMA
42
C H A P T E R 6 A LOOK INSIDE THE SIX SIGMA TOOLKIT
51
SOME SUCCESS STORIES
68
HOW YOU CAN HELP LEAD SIX SIGMA
74
NINE THINGS YOU SHOULD DO AND FIVE SKILLS TO DEVELOP
81
APPENDIX
87
Copyright

Other editions - View all

What Is Six Sigma?
Lawrence Holpp,Peter S. Pande
Snippet view - 2002

Common terms and phrases

2002 The McGraw-Hill ability analysis Analyze approach asked Balanced Scorecards benefits better brainstorming business process called Cause-and-effect diagrams challenge Champion chapter Click collect data Copyright 2002 cost critical customer requirements customer satisfaction cycle defects deliver Design of experiments diagram DMAIC process DMAIC project DMAIC team employees example experience external customer Figure fishbone flowchart focus goal Green Belt ideas impact implement Six Sigma Implementation Leader important input involved Jack Welch look Master Black Belt McGraw-Hill Companies ment million on-ramp opportunities organization organizational output Pareto chart percent performance pizza delivery proactive problem problem-solving responsibilities role root cause scatter plot sigma measure SIPOC Six Sigma effort Six Sigma projects Six Sigma teams Six Sigma tool Six Sigma training skills solutions spreadsheet statistical step success team members team's things tion tomers understand usually

About the author (2001)

Peter S. Pande is president of Pivotal Resources, Inc., a leading organizational improvement consulting and training firm.. He is an experienced executive consultant and has helped guide Six Sigma initiatives at major corporations. He cowrote the bestselling The Six Sigma Way as well as The Six Sigma Way Team Fieldbook.

Larry Holpp is a consultant with Pivotal Resources. He was previously Vice President, Quality and a Master Black Belt at GE Capital. Holpp is the author of Managing Teams, and The Team Turbo Training Kit, and has published two dozen articles on training and quality in professional journals.

Bibliographic information

TitleWhat Is Six Sigma?
AuthorsPeter S. Pande, Lawrence Holpp
PublisherMcGraw Hill Professional, 2001
ISBN0071412700, 9780071412704
Length98 pages
Subjects › 

Business & Economics / Decision-Making & Problem Solving
  
Export CitationBiBTeX EndNote RefMan