Working in the Service Society
Cameron Lynne Macdonald, Carmen Sirianni
Temple University Press, 1996 - Business & Economics - 362 pages
Continued economic restructuring has brought service work to center stage in labor and management studies, as well as in the sociology of work, gender, race, and inequality. This work features essays that explore questions of power and control, resistance and empowerment, and innovation and organizing in the lives of front-line service workers.
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