Working in the Service Society

Front Cover
Cameron Lynne Macdonald, Carmen Sirianni
Temple University Press, 1996 - Business & Economics - 362 pages
Continued economic restructuring has brought service work to center stage in labor and management studies, as well as in the sociology of work, gender, race, and inequality. This work features essays that explore questions of power and control, resistance and empowerment, and innovation and organizing in the lives of front-line service workers.
 

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Contents

Chapter
5
Chapter 2
29
Chapter 3
50
Chapter 4
74
Part II
113
Chapter 7
157
Chapter 8
184
Part III
221
Chapter 10
244
Chapter 11
264
Chapter 12
291
Chapter 13
333
Contributors
359
Copyright

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