Observing the User Experience: A Practitioner's Guide to User ResearchThe gap between who designers and developers imagine their users are, and who those users really are can be the biggest problem with product development. Observing the User Experience will help you bridge that gap to understand what your users want and need from your product, and whether they'll be able to use what you've created. Filled with real-world experience and a wealth of practical information, this book presents a complete toolbox of techniques to help designers and developers see through the eyes of their users. It provides in-depth coverage of 13 user experience research techniques that will provide a basis for developing better products, whether they're Web, software or mobile based. In addition, it's written with an understanding of how software is developed in the real world, taking tight budgets, short schedules, and existing processes into account. ·Explains how to create usable products that are still original, creative, and unique·A valuable resource for designers, developers, project managers—anyone in a position where their work comes in direct contact with the end user.·Provides a real-world perspective on research and provides advice about how user research can be done cheaply, quickly and how results can be presented persuasively·Gives readers the tools and confidence to perform user research on their own designs and tune their software user experience to the unique needs of their product and its users |
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Observing the User Experience: A Practitioner's Guide to User Research Mike Kuniavsky Limited preview - 2003 |
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analyze answer audience’s behavior browser cards Chapter clickstream clusters competitive competitors contextual inquiry couple create customers database define described development team diary discussion doesn’t effective evaluators example expectations feedback feel focus group focused functionality goals going HotBot idea important information architecture interaction Interaction Design interested interface Internet interview invitation issues iterative development Jakob Nielsen kinds log files looking mental model method minutes moderator needs notes observations options participants people’s person perspective present prioritize problems questions recruiting responses reveal sample schedule screener search engine server situations someone specific survey talk target audience task analysis techniques tell there’s they’re things tion topic trying understand usability testing user experience research user research user-centered design user’s vFork Webmonkey week what’s you’ve