Productivity in Public and Nonprofit Organizations
The revised edition of this accessible text provides a balanced assessment and overview of state-of-the-art organizational and performance productivity strategies. Public and nonprofit organizations face demands for increased productivity and responsiveness, and this practical guide offers strategies based on current research and scholarship that respond to these challenges. The book's comprehensive coverage includes: rationale for productivity and performance improvement; evolution of productivity improvement; the quality paradigm; customer service; information technology; traditional approaches to productivity improvement; re-engineering and restructuring; partnering and privatization; psychological contracts; and community based strategies. In addition to updating the examples of the first edition, this new edition also highlights the growing use of enterprise funds, partnership models of privatization, and web-based service delivery. Each chapter concludes with a useful summary and all-new application exercises.
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2 Major Performance Challenges
3 Achieving Success
Whats the Mission?
5 The Quality Paradigm
6 Information Technology
7 Productivity Through People
Other editions - View all
activities agencies analysis applications areas assess Balanced scorecards behavior budget challenges change and improvement chapter citizens clients commitment community-based strategic planning concerns coordination cost customer service deal decisions delivery processes demotivation departments discussed downsizing e-government effectiveness efficiency empowerment ensure evaluate example existing federal feedback focus focus groups Gantt chart goals groups identify implementation important improvement effort increase increasingly information technology involves issues leaders lems managers need ment mission motivation nonprofit organizations organizational outcomes outputs partnerships percent performance appraisal performance improvement strategies performance measurement phase priorities process reengineering productivity programs project management psychological contract public and nonprofit public organizations purpose quality paradigm reduce require response sector service delivery skills special districts specific stakeholders standards steps success SWOT Analysis symptoms target tasks tegic tions top management Total Quality Management typically units volunteers workers