Productivity in Public and Nonprofit Organizations

Front Cover
Routledge, Dec 18, 2014 - Business & Economics - 240 pages
0 Reviews
The revised edition of this accessible text provides a balanced assessment and overview of state-of-the-art organizational and performance productivity strategies. Public and nonprofit organizations face demands for increased productivity and responsiveness, and this practical guide offers strategies based on current research and scholarship that respond to these challenges. The book's comprehensive coverage includes: rationale for productivity and performance improvement; evolution of productivity improvement; the quality paradigm; customer service; information technology; traditional approaches to productivity improvement; re-engineering and restructuring; partnering and privatization; psychological contracts; and community based strategies. In addition to updating the examples of the first edition, this new edition also highlights the growing use of enterprise funds, partnership models of privatization, and web-based service delivery. Each chapter concludes with a useful summary and all-new application exercises.
 

What people are saying - Write a review

We haven't found any reviews in the usual places.

Contents

1 What Is Performance? An Overview
3
2 Major Performance Challenges
23
3 Achieving Success
43
Whats the Mission?
64
5 The Quality Paradigm
86
6 Information Technology
108
7 Productivity Through People
125
Performance Measurement
143
9 Rethinking the Organization
163
10 Oldies but Goodies
184
Epilogue
204
References
207
Index
219
About the Author
227
Copyright

Other editions - View all

Common terms and phrases

Bibliographic information