Marketing Research: Text and Cases

Front Cover
Teach your students the most effective research strategies--including Internet surveys!

Over the last few years changes in the marketing research process have been dramatic and far-reaching with the emergence of the Internet and other technologies. Marketing Research: Text and Cases, Second Edition, the completely updated edition of the classic Haworth textbook not only takes students step-by-step through cutting-edge design, conducting, and interpreting of market research, but is now updated to include Internet surveying. The topic of marketing research is comprehensively examined, including strategic and tactical decisions, choosing the proper research design, and successfully presenting results. The book provides clear explanations of complex issues and includes helpful charts, graphs, figures, sample questionnaires, and case studies which make important points easier to grasp. The practice cases (including an SPSS 11.0 data disk) offer engaging real-world problems that test the student's research and analysis skills.

Marketing Research: Text and Cases, Second Edition includes the updated and improved instructor's manual, test bank, and PowerPoint slides. A brand-new section details procedures on how to successfully perform and effectively use Internet surveys, and includes a list of online survey providers, bulk email providers, and sample emails to use with online surveys. Stressing a practical, "hands on" project approach to learning, this guide not only prepares students for real-world experiences, but allows practitioners who are preparing market analysis reports needing background material to guide them through the process.

Marketing Research: Text and Cases, Second Edition offers all the course-planning extras you need, including:
  • thorough instructor's manual
  • sample syllabus
  • research project tips, assignments, and forms
  • test bank with true-false and multiple choice questions
  • also available: 20-30 PowerPoint slides per chapter

Marketing Research: Text and Cases, Second Edition gives instructors the tools they need for thorough course planning and is an ideal textbook for introductory marketing research courses and for practitioners looking for a guidebook.
 

Selected pages

Contents

Introduction to Marketing Research
MARKETING RESEARCH AND DECISION MAKING
1
STRATEGIC VERSUS TACTICAL INFORMATION NEEDS
4
THE NATURE OF MARKETING RESEARCH
5
STEPS IN A MARKETING RESEARCH PROJECT
11
MARKETING INFORMATION SYSTEMS
26
Research Designs for Management Decision Making
29
EXPLORATORY RESEARCH
32
TYPES OF INTERVIEWS
197
THE INTERVIEWING RELATIONSHIP
199
THE INTERVIEWING SITUATION
200
THE ACTUAL INTERVIEW
202
FIELDING A RESEARCH PROJECT
206
ERRORS IN DATA COLLECTION
212
TYPES OF NONSAMPLING ERRORS
213
SUMMARY
217

DESCRIPTIVE RESEARCH
41
CAUSAL RESEARCH
48
EXPERIMENTATION
51
EXPLORATORY DESCRIPTIVE OR CAUSAL OBSERVATION
65
DANGERS OF DEFINING DESIGN BY TECHNIQUE
66
SUMMARY
67
DISCUSSION QUESTIONS
68
Secondary Data
69
ADVANTAGES OF SECONDARY DATA
70
DISADVANTAGES OF SECONDARY DATA
71
SUMMARY
85
DISCUSSION QUESTIONS
86
Primary Data Collection
87
SOURCES OF PRIMARY DATA
88
METHODS OF COLLECTING PRIMARY DATA
92
COMMUNICATION METHODS
94
SURVEY METHODS
105
OBSERVATION METHODS
117
SUMMARY
118
DISCUSSION QUESTIONS
119
Measurement
121
THE PROCESS OF MEASUREMENT
123
WHAT IS TO BE MEASURED?
130
WHO IS TO BE MEASURED?
132
HOW TO MEASURE WHAT NEEDS TO BE MEASURED
133
ASSESSING RELIABILITY AND VALIDITY OF OUR MEASURES
135
MEASURING PSYCHOLOGlCAL VARIABLES
141
SUMMARY
153
DISCUSSION QUESTIONS
154
Designing the DataGathering Instrument
155
GOALS OF A QUESTIONNAIRE
157
CLASSIFICATION OF QUESTIONS
160
DESIGNING A QUESTIONNAIRE
163
SUMMARY
171
DISCUSSION QUESTIONS
172
Sampling Methods and Sample Size
173
WHY SAMPLING?
174
SAMPLING ERROR SAMPLE BIAS AND NONSAMPLING ERROR
175
SAMPLING DECISION MODEL
176
NONSTATISTICAL DETERMINATION OF SAMPLE SIZE
190
WHAT IS A SIGNIFICANT STATISTICALLY SIGNIFICANT DIFFERENCE?
193
SUMMARY
194
Fielding the DataGathering Instrument
195
GUIDELINES FOR INTERVIEWERS
196
DISCUSSION QUESTIONS
218
Analyzing and Interpreting Data for Decisions
219
FROM DATA TO DECISIONS
220
DATA SUMMARY METHODS
224
CROSSTABULATION
230
ADVANCED ANALYTICAL TECHNIQUES
239
SUMMARY
240
DISCUSSION QUESTIONS
241
Advanced Data Analysis
243
HYPOTHESIS TESTING
245
MEASURES OF ASSOCIATION
253
SUMMARY
262
The Research Report
263
REPORT FORMAT
264
GUIDELINES FOR THE WRITTEN REPORT
293
ORAL REPORTS
300
SUMMARY
303
CASES
305
Lone Pine Kennel Club
307
Select Hotels of North America
309
River Pines School A
313
River Pines School B
317
Gary Branch CPA
323
Juan Carlos Mexican Restaurant
331
Usedcarscom
339
Welcome Home Church
349
The Learning Source
355
Madison County Country Club
361
Piasco Inc
367
St Johns School
373
The Webmasters
379
House of Topiary
385
Professional Home Inspection
389
Europska Databanka
399
Northside Chiropractic Services
411
Internet versus Mail Surveys
417
Louisiana Purchase Gardens and Zoo
423
Macs Sausage Company
431
The OnLine Marketplace
437
Victorian Rose Gift and Flower Shop
443
Notes
449
Index
455
Copyright

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