Working in a Multicultural World: A Guide to Developing Intercultural CompetenceMeasureable, data driven outcomes are not the only indicators of success in today’s multicultural and globalized workforce. How employees interact with their colleagues and customers is also a significant factor in their career development. Luciara Nardon draws on her extensive research and international experience to guide employees and managers through the ambiguous and uncertain waters of today’s multicultural workplace. Each intercultural encounter is unique, involving different people, contexts, dynamics, and actions which general cultural protocols are unable to address. In Working in a Multicultural World, Nardon offers a comprehensive framework for understanding intercultural interactions and developing skills for successful intercultural situations. Numerous examples and exercises, including how to reconcile personal beliefs of equality with a hierarchical workplace and how to respond to perceived aggressiveness in business negotiations, enable employees and managers to embark on reflective processes that will springboard their intercultural competence. Working in a Multicultural World is an accessibly written and valuable resource for all professionals in today’s workplace as well as students and travelers interested in intercultural relations. |
Contents
3 | |
22 | |
3 Situating Intercultural Interactions | 41 |
4 Understanding Culture | 58 |
5 Understanding Individual Differences | 77 |
6 Understanding Situations | 95 |
7 Managing Feelings | 116 |
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Common terms and phrases
ability able actions ambiguous behave beliefs challenges chapter Cognition common ground communication conflict context create critical cross-cultural cues cultural differences cultural groups cultural knowledge deal developing intercultural competence development of intercultural different cultures discussed dynamic emotions ences engage environment equifinal example expectations explore facilitate feelings focus focusing future Global happening high context cultures Honduras identify important insights intercul intercultural experiences intercultural interactions intercultural mental model Intercultural Relations intercultural sensemaking intercultural situations International interpretations issues Journal Julia Cameron Karl Weick Kathryn Aten Luciara Nardon Management mind monocultural multicultural Organizational Organizational Culture organizations ourselves people’s perspectives Peter Drucker point of view Power distance preferences questions Reflective Exercise relationship rely requires respond Revisit Your Story role in shaping salient schemas self-awareness sense Situated Cognition situation connect situational awareness skills social things thoughts tions Transformative Learning tural understand values writing