Observing the User Experience: A Practitioner's Guide to User Research

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Morgan Kaufmann, Apr 22, 2003 - Computers - 560 pages
Wow! So many of the user experience research methods we have refined and used over the years are now organized and described in detail in one book.
--Christian Rohrer, Manager, User Experience Research, Yahoo!

I love Observing the User Experience! This comprehensive guide approaches user experience research like never before, and is well-written, easy-to-read, and quite user friendly. It provides a real-world example of how research is done in just enough detail that it can both inform a CEO of the role of usability research as well as introduce methodology to someone starting out in the field. Bravo!
--Kelly Braun, Usability Manager, Ebay


The gap between who designers and developers imagine their users are, and who those users really are can be the biggest problem with product development. Observing the User Experience will help you bridge that gap to understand what your users want and need from your product, and whether they'll be able to use what you've created.

Filled with real-world experience and a wealth of practical information, this book presents a complete toolbox of techniques to help designers and developers see through the eyes of their users. It provides in-depth coverage of 13 user experience research techniques that will provide a basis for developing better products, whether they're Web, software or mobile based. In addition, it's written with an understanding of how software is developed in the real world, taking tight budgets, short schedules, and existing processes into account.

Features and benefits:

·Explains how to create usable products that are still original, creative, and unique

·A valuable resource for designers, developers, project managers-anyone in a position where their work comes in direct contact with the end user.

·Provides a real-world perspective on research and provides advice about how user research can be done cheaply, quickly and how results can be presented persuasively

·Gives readers the tools and confidence to perform user research on their own designs and tune their software user experience to the unique needs of their product and its users

What people are saying - Write a review

LibraryThing Review

User Review  - Pivo1 - www.librarything.com

This is a hands-on book full practical information about conducting user research. There is detailed information on planning user research and participant recruiting. Most of the book focuses on user ... Read full review

LibraryThing Review

User Review  - shelterit - www.librarything.com

If you were to choose only one book about usability, choose this one; practical, well written and oozing with real usability experience. Mike is one of the big guys with years of field-work; it shows, and I keep finding my way back to this book. Read full review

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About the author (2003)

Mike Kuniavsky is a user experience designer, researcher and author. A twenty-year veteran of digital product development, Mike is a consultant and the co-founder of several user experience centered companies: ThingM manufactures products for ubiquitous computing and the Internet of Things; Adaptive Path is a well-known design consultancy. He is also the founder and organizer of Sketching in Hardware, an annual summit on the future of tools for digital product user experience design for leading technology developers, designers and educators. Mike frequently writes and speaks on digital product and service design, and works with product development groups in both large companies and startups. His most recent book is Smart Things: Ubiquitous Computing User Experience Design.

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