The Power of Business Process Improvement: 10 Simple Steps to Increase Effectiveness, Efficiency, and Adaptability

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AMACOM Div American Mgmt Assn, Feb 17, 2010 - Business & Economics - 288 pages
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Every business process in every organization can be improved—made better, faster, more efficient, more cost-effective, and more flexible to changing business needs. Business process improvement (BPI) can drive substantial bottom-line increases, ultimately accelerating the revenue cycle. The Power of Business Process Improvement proves that even sweeping BPI initiatives don’t have to be complex, time-consuming projects. This incredibly practical book, written for the layperson, cuts through lengthy, technical explanations with a 10-step method designed for busy professionals with real-world problems. Starting with simple tools to help the reader develop a process inventory, author Susan Page shows how to: • Prioritize processes • Map processes • Estimate times and costs • Apply improvement techniques • Create internal controls • Develop metrics • Test new processes and rework them as necessary • Implement the changes • Gain recognition • And more A far cry from the complicated, theory-laden books on the market, the clear and practical approach in The Power of Business Process Improvement will leave colleagues energized, focused, and well-equipped to take their organization to the next level.
 

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If you need to get a BPI Project started pick this

User Review  - Anonymous - Borders

I strongly recommend `The Power of Business Process Improvement (10 steps in increase Effectiveness, Efficiency, and Adaptability!! When you have to get a BPI project underway and you need an easy to ... Read full review

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This is want I need for my resarch

Contents

The Roadmap Learning How to Navigate
1
Step 1 Develop the Process Inventory Identifying and Prioritizing the Process List
18
Step 2 Establish the Foundation Avoiding Scope Creep
51
Step 3 Draw the Process Map Flowcharting and Documenting
77
Steps 45 Estimate Time and Cost and Verify the Process Map Introducing the Process and Cycle Time and Gaining BuyIn
110
Step 6 Apply Improvement Techniques Challenging Everything
141
Step 7 Create Internal Controls Tools and Metrics Making It Real
167
Step 8 Test and Rework Making Sure It Works
189
Step 9 Implement the Change Preparing the Organization
207
Step 10 Drive Continuous Improvement Embracing the New Mindset
227
Create the Executive Summary Getting the Recognition
245
Case Study Sharing a RealWorld Example
262
INDEX
331
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About the author (2010)

SUSAN PAGE is a manager of HRIS for The Walt Disney Company. She is a sought-after consultant on business-process improvement and technology initiatives.

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