Process Improvement and Organizational Learning: The Role of Collaboration TechnologiesProcess improvement can itself be considerably improved by the use of information technology. Distributed and a synchronous group support systems, such as e-mail, computer conferencing and the World Wide Web are likely to play a major role in this improvement. Process Improvement and Organizational Learning: The Role of Collaboration Technologies analyzes the relationship between collaborative technologies, process improvement and organizational learning. It is based on the author's experiences in numerous process-focused organizational development projects where process improvement groups were aided by the support of collaborative technologies. |
Contents
Cleanroom Software Engineering PracticesBeckerWhittaker 1878289349 | 10 |
INTRODUCTION | 10 |
A HISTORIC VIEW OF COLLABORATIVE COMPUTING | 10 |
WHAT IS A PROCESS? | 17 |
PROCESS IMPROVEMENT | 19 |
SUMMARY AND CONCLUDING REMARKS | 28 |
KNOWLEDGE IS ASSOCIATIVE | 35 |
SUMMARY AND CONCLUDING REMARKS | 42 |
INCREMENTAL OR RADICAL IMPROVEMENT? | 87 |
DISTRIBUTED IMPROVEMENT AND LEARNING | 93 |
USING METAPROI TO IMPROVE PROCESSES | 101 |
ACTIVITIES IN METAPROI | 105 |
A COLLEGE EXAMPLE | 117 |
SELECTING AND EVALUATING CHANGES | 123 |
THE INTERNAL NEWSLETTER | 129 |
EMPLOYEE TRAINING AND DEVELOPMENT | 135 |
KNOWLEDGE COMMUNICATION | 45 |
SUMMARY AND CONCLUDING REMARKS | 54 |
EFFICIENCY EFFECTS FROM A GROUP PERSPECTIVE | 62 |
EFFECTS ON GROUP OUTCOME QUALITY | 68 |
SUCCESSFUL DISTRIBUTED IMPROVEMENT | 75 |
STUDENT ASSIGNMENTS | 141 |
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157 | |
Common terms and phrases
agreed on process analysis stage Angus area networks ARPANET asynchronous asynchronous collaborative buddies business process business process reengineering central kitchen Chapter collaborative technologies communication Company computer networks computer system computer-supported process improvement concept data flow view departments e-mail electronic example facilitator factors Figure flowchart Group agreed group discussion guidelines implemented with positive improvement and organizational improvement processes increase information and knowledge information technology interactions international students Internet interrelated activities involved Kock local area networks MAF Quality Management mainframes Medium ment MetaProi object-oriented organizational development organizational functions organizational learning organizational processes organizations perceived percent personal computers PI group members posted a message posting was followed pracs process changes process improvement groups process redesign proposed reengineering replies representations routine processes seen share stored successful target process tions total quality management trend typically view of processes Waikato University workflow view
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Page 148 - ... adequate framework for this. REFERENCES Bartlett, FC (1932). Remembering, Cambridge University Press, Cambridge, MA. Berghel, H. ( 1 997). Cyberspace 2000: Dealing with Information Overload, Communications of the ACM, V.40, No.2, pp. 19-24. Camerer, CF and Johnson. EJ ( 1 99 1 ). The Process- Performance Paradox in Expert Judgment, Toward a General Theory of Expertise, Ericsson, KA and Smith.
Page 148 - Discourse analysis: method and application in the study of information", Information Processing & Management, Vol.