The Complete Business Process Handbook: Body of Knowledge from Process Modeling to BPM, Volume 1, Volume 1

Front Cover

The Complete Business Process Handbook is the most comprehensive body of knowledge on business processes with revealing new research. Written as a practical guide for Executives, Practitioners, Managers and Students by the authorities that have shaped the way we think and work with process today. It stands out as a masterpiece, being part of the BPM bachelor and master degree curriculum at universities around the world, with revealing academic research and insight from the leaders in the market.

This book provides everything you need to know about the processes and frameworks, methods, and approaches to implement BPM. Through real-world examples, best practices, LEADing practices and advice from experts, readers will understand how BPM works and how to best use it to their advantage. Cases from industry leaders and innovators show how early adopters of LEADing Practices improved their businesses by using BPM technology and methodology. As the first of three volumes, this book represents the most comprehensive body of knowledge published on business process. Following closely behind, the second volume uniquely bridges theory with how BPM is applied today with the most extensive information on extended BPM. The third volume will explore award winning real-life examples of leading business process practices and how it can be replaced to your advantage.

  • Learn what Business Process is and how to get started
  • Comprehensive historical process evolution
  • In-depth look at the Process Anatomy, Semantics and Ontology
  • Find out how to link Strategy to Operation with value driven BPM
  • Uncover how to establish a way of Thinking, Working, Modelling and Implementation
  • Explore comprehensive Frameworks, Methods and Approaches
  • How to build BPM competencies and establish a Center of Excellence
  • Discover how to apply Social BPM, Sustainable and Evidence based BPM
  • Learn how Value & Performance Measurement and Management
  • Learn how to roll-out and deploy process
  • Explore how to enable Process Owners, Roles and Knowledge Workers
  • Discover how to Process and Application Modelling
  • Uncover Process Lifecycle, Maturity, Alignment and Continuous Improvement
  • Practical continuous improvement with the way of Governance
  • Future BPM trends that will affect business
  • Explore the BPM Body of Knowledge
 

Contents

Business Process Model and NotationBPMN
433
Variation in Business Processes
459
Valueoriented Process Modeling
479
Sustainability Oriented Process Modeling
497
Information Modeling and Process Modeling
515
The BPM Way of Implementation and Governance
555
Applying Agile Principles to BPM
557
BPM Change Management
583

The BPM Way of Thinking
89
The Value of Ontology
91
The BPM Ontology
101
Process TaggingA Process Classification and Categorization Concept
123
Why Work with Process Templates
173
The BPM Way of Working
185
Business Process Trends
187
BPM Center of Excellence
219
Understanding Business Process Management Roles
245
Working with the Business Process Management BPM Life Cycle
269
An Emerging Top Leadership Role
347
iBPMIntelligent Business Process Management
353
EvidenceBased Business Process Management
367
Social Media and Business Process Management
381
BPM and Maturity Models
399
The BPM Way of Modeling
431
Business Process Management Governance
603
Business Process Portfolio Management
617
Business Process Guidance at the Point of Need
639
Business Process Management Alignment
649
Business Process Outsourcing
661
The Business Process Management Way of Training and Coaching
677
The Need for a Standardized and Common Way of Process Training
679
Process Expert Training
683
Process Architect Training
687
Process Engineer Training
691
Process Owner Training
695
Conclusion
699
Author Index
701
Subject Index
703
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About the author (2014)

Mark von Rosing is a best-selling author, a sought-after speaker, researcher and board-room advisor. He is a pioneer in the field of climate control and Sustainability. Through his research, publications and effort with standard bodies (ISO, IEEE, OMG, CEN, NIST, LEADing Practice, NATO, UN, W3C) he has been involved of developing 200+ Enterprise Standards and 52 different Industry Standards. Beyond, he left his mark in the field of process modelling having published the best-selling book series The Complete Business Process Handbook, published by Elsevier. Companies such as SAP AG have involved him in developing and leading their Sustainability approaches as well as the Sustainability architecture approaches.

Henrik von Scheel is regarded as one of the most influential thinkers on strategy with focus on growth + innovation and is a sought-after speaker. Listed by Financial Times as one of the most influential business thinkers on strategy and management concepts and corporate practices. He was awarded the “NEXT 100 Top Influencers of the European Digital Industry in 2012" among the most important Europeans shaping our digital future. Best known as one of the founding fathers of Europe’s digital agenda 2020 and Industry 4.0. He has played a significant role to define Germany's digital agenda in 09, which was adopted by the European Commission in 2010 as part of the Europe 2020. He digital agenda evolved into the fourth industrial revolution. Through his academic research, publications and efforts with standard bodies (ISO, IEEE, OMG, CEN, NIST, LEADing Practice, NATO, UN, W3C) he has defined concepts and practices in business management and strategy execution that have evolved the mainstream thinking of what is being taught by academia and applied by organizations today. He is accredited for his contribution of having identified the repeatable patterns of the outperformers, early adopters, & industry adopters and hyper-growth organization over the past 30 years i.e. best practices, industry practices, leading practices, emerging & disruptive trends adoptions patterns. Most notable are the emerging & disruptive trends, competitive advantage lifecycle, six business models, operating model notations and complexity simplification. Henrik is the CEO of LEADing Practice and serves as board member at Google EMEA, Gazprom, Global University Alliance and Capital Investment Partners.

Professor Dr. Dr. h.c. mult. Scheer is founder of the Institute for Information Systems (IWi) at Saarland University and was its director for 30 years. His publications in the field of business information systems are today considered standard references and are very well known across the global market. The Y-CIM production model, created by Prof. Scheer, serves as an overall framework for integrating operative information systems in the manufacturing industries. Prof Scheer was honored with the Lifetime Achievement Award in 2013 by the Global University Alliance on behave of +300 universities, in recognition of his long-term impact and contribution to evolve the academic world and organization’s structural thinking of how to apply enterprise modelling today. Leaving his mark on this generation and generations to come. Pushing the bar with his research and focus on information and business process management, Prof Scheer has, among others, brought to us:• Link between processes and information.• His contribution to the academic world: in 1975 Scheer took over one of the first chairs for information systems and founded the Institute for information Systems (IWI) at the Saarland University, which he led until 2005.• His contribution to the Software world: In 1984 he founded IDS Scheer, a Business Process Management (BPM) software company, which is still today the market leader.• His contribution to Enterprise Modelling: The ARIS House which is one of the first Enterprise Modelling concepts that combines and organizes information of an organization in five interrelated views: data, function, organization, output, and control.His contribution to the Process Modelling community: He developed among others 2 main concepts for Business Process Modelling:• Business content in Value-added Chain Diagrams (VCD).• Process content in Event-driven Process Chains (EPC).He is widely regarded as the founder of the BPM industry.In 1984, he founded the international software and consulting company IDS Scheer AG. Until 2009 he expanded the business to become one of the leading IT companies in Germany. In 1997 he founded the imc AG located in Saarbrücken and in 2000 the Scheer Group GmbH which participates in innovative high tech companies, such as the Scheer Management Consulting & Solutions GmbH. He is forerunner and companion of the future project "Industry 4.0" initiated by the German federal government. The network of IT companies within the Scheer Group are actively participating in the implementation of projects along with well-known industry and research partners.

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