How to Do Systems Analysis: Primer and Casebook

Front Cover

Presents the foundational systemic thinking needed to conceive systems that address complex socio-technical problems

This book emphasizes the underlying systems analysis components and associated thought processes. The authors describe an approach that is appropriate for complex systems in diverse disciplines complemented by a case-based pedagogy for teaching systems analysis that includes numerous cases that can be used to teach both the art and methods of systems analysis.

  • Covers the six major phases of systems analysis, as well as goal development, the index of performance, evaluating candidate solutions, managing systems teams, project management, and more
  • Presents the core concepts of a general systems analysis methodology
  • Introduces, motivates, and illustrates the case pedagogy as a means of teaching and practicing systems analysis concepts
  • Provides numerous cases that challenge readers to practice systems thinking and the systems methodology

How to Do Systems Analysis: Primer and Casebook is a reference for professionals in all fields that need systems analysis, such as telecommunications, transportation, business consulting, financial services, and healthcare. This book also serves as a textbook for undergraduate and graduate students in systems analysis courses in business schools, engineering schools, policy programs, and any course that promotes systems thinking.

 

Contents

Introduction
3
Six Major Phases of Systems Analysis
28
Goal Development
55
The Index of Performance
76
Develop and Evaluate Alternative Candidate Solutions
101
The 10 Golden Rules of Systems Analysis
130
Extended Engineering Education
189
Systems Engineering Majors Proliferating
192
Risky Business
228
Corporate Headquarters
230
The Ad Forecaster
231
For the Birds Revisited
232
Best MBA?
234
Health Insurance? What Health Insurance?
235
Social Media in Emergency Management
237
Which Bridges to Repair?
241

Motor Carrier Safety and Compliance
193
Is Getting There Half the Fun?
202
Is Getting There Half the Fun? Revisited
206
Which Camper Should We Choose?
210
Seat Belt Issue
217
Baseball Free Agent Draft20xx
219
For the Birds?
221
WalMart Crisis
222
Ocean Cleanup
224
BRAC
226
Opportunity?
227
GoingtotheSun Road Rehabilitation Project
245
HEV versus HOV?
256
Show Me the Money
259
The Collections Subsidiary
261
MNB One Credit Card Portfolio
266
Select Collections
273
To Distance or Not to Distance? Is That the Question?
278
Cases in Systems Engineering
149
Index 279
160
Great Buys 183
183
Copyright

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About the author (2016)

JOHN E. GIBSON, Ph.D., was the Commonwealth Distinguished Professor of Systems Management at the School of Engineering and Applied Science, University of Virginia, Charlottesville. He served as Dean of Engineering at the University of Virginia and at Oakland University. Dr. Gibson was working on this book at the time of his death.

WILLIAM T. SCHERER, Ph.D., is a Professor in the Department of Systems and Information Engineering at the University of Virginia, where he teaches courses on systems engineering. Dr. Scherer was a student in Dr. Gibson's classes and later became a colleague. Dr. Scherer has authored and co-authored numerous publications on intelligent decision support systems, stochastic control, systems engineering education, and financial engineering. He is a former President of IEEE Intelligent Transportation Systems (ITS) Society and has won numerous teaching awards while at the University of Virginia.

WILLIAM F. GIBSON, MBA, MPA, is the Senior Managing Director and President of IVY Creek Associates, an international consulting firm for global asset managers, brokerage firms, and banks. He was Global Chief Operating Officer at ING Investment Management, and the Head of Securities and Fund Services Operations EMEA at Citigroup. Mr. Gibson has led the infrastructure groups of global financial services firms, and is actively engaged in developing and applying new technologies in those domains. He has also been an executive lecturer at the S.C. Johnson Graduate School of Management at Cornell University.

MICHAEL C. SMITH, Ph.D., is the Executive Director of the Accelerated Masters Program in Systems Engineering at the University of Virginia. Prior to joining the University of Virginia, Dr. Smith was a Senior Scientist at Science Applications International Corporation (now Leidos) and also served on the Industrial Engineering faculties at Oregon State University and the University of Missouri. In addition to directing the University of Virginia's Accelerated Master's Program, Dr. Smith teaches an introductory course in systems thinking and the systems approach, drawing on many of the case studies in this book.

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