TOTAL QUALITY MANAGEMENTThis comprehensive, student friendly book is intended as a tool to achieve quality in organizations. Completing a course based on topics covered in this book will make one confident enough to implement quality management principles in a given situation. A holistic approach, practical relevance, effective learning and a compendium of A to Z of TQM distinguish this well-written text. Inclusion of the findings of research carried out by the authors in industries and educational institutions add flavour to the book. Various examples are drawn from institutional experience, which make the understanding of the concepts easy. The special feature of this book is that every chapter has a case study, in addition to a host of short questions and summary type questions. The questions for group discussion, practical exercises and net based exercises given at the end of every chapter are unique. Intended primarily as a textbook for engineering and management students, this book would also be useful for the in-house training of engineers and managers of various industries and organizations on TQM. The book may be effectively used as a resource material for quality professionals and consultants. |
Contents
2 | |
SuganthiChap02 | 15 |
SuganthiChap03 | 48 |
SuganthiChap04 | 70 |
SuganthiChap05 | 88 |
SuganthiChap06 | 112 |
SuganthiChap07 | 164 |
SuganthiChap08 | 191 |
SuganthiChap11 | 246 |
SuganthiChap12 | 266 |
SuganthiChap13 | 290 |
SuganthiChap14 | 331 |
SuganthiChap15 | 352 |
SuganthiModel Ques Paper | 378 |
SuganthiBibliography | 386 |
392 | |
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Common terms and phrases
achieve activities analysis analyze audit benchmarking brainstorming certification chart Check sheets company’s competitor continuous improvement Control charts cost of quality Costs incurred customer satisfaction defined downtime effective employees EXERCISES Explain factors failure density failure rate FMEA Fourth level means function given goals Hence Highlight human component identified important increase indicates individual industries inspection internal involved Ishikawa diagram leader maintenance manufacturing matrix measures methodology methods MTTF needs organization PDCA person planning priority problem solving procedures process capability index quadrant quality circle quality costs Quality Function Deployment quality improvement quality initiatives reliability requirements scatter diagram shown in Fig six sigma specification stage standards steps strategy success SWOT analysis system component targets top management Total Quality Management TQM implementation TQM model vision statement zero defect