Designing Voice User Interfaces: Principles of Conversational Experiences

Front Cover
"O'Reilly Media, Inc.", Dec 19, 2016 - Computers - 278 pages

Voice user interfaces (VUIs) are becoming all the rage today. But how do you build one that people can actually converse with? Whether you’re designing a mobile app, a toy, or a device such as a home assistant, this practical book guides you through basic VUI design principles, helps you choose the right speech recognition engine, and shows you how to measure your VUI’s performance and improve upon it.

Author Cathy Pearl also takes product managers, UX designers, and VUI designers into advanced design topics that will help make your VUI not just functional, but great.

  • Understand key VUI design concepts, including command-and-control and conversational systems
  • Decide if you should use an avatar or other visual representation with your VUI
  • Explore speech recognition technology and its impact on your design
  • Take your VUI above and beyond the basic exchange of information
  • Learn practical ways to test your VUI application with users
  • Monitor your app and learn how to quickly improve performance
  • Get real-world examples of VUIs for home assistants, smartwatches, and car systems
 

Selected pages

Contents

Section 1
Section 2
Section 3
Section 4
Section 5
Section 6
Section 7
Section 8
Section 16
Section 17
Section 18
Section 19
Section 20
Section 21
Section 22
Section 23

Section 9
Section 10
Section 11
Section 12
Section 13
Section 14
Section 15
Section 24
Section 25
Section 26
Section 27
Section 28
Section 29

Other editions - View all

Designing Voice User Interfaces: Principles of Conversational Experiences
Cathy Pearl
Limited preview - 2016
Designing Voice User Interfaces: Principles of Conversational Experiences
Cathy Pearl
No preview available - 2016

Common terms and phrases

addition Alexa Amazon Echo ASR tools audio avatar Balogh button Capturing Intent challenges Chapter chatbot context Cortana design principles designing VUIs Disambiguation Distracted Driving End-of-speech timeout example feedback Figure Ford SYNC Giangola Here’s Home Assistants human important input interaction interactive voice response IVR systems Jibo let the user listening look microphone mobile app mobile devices N-Best Lists NSP timeouts Nuance Communications Ok Google person phone number phrases pizza play prompt Prototyping question recognition result recognized remote testing Robots sample dialogs screen Siri smartphone someone Speaker Verification Speech Detected speech recognition Speech Recognition Technology speech timeout talk task Testing VUIS Text-to-Speech things uncanny valley understand usability testing user experience User Interface Design user know user says user testing user’s Video Games virtual assistant voice commands Voice User Interface voice-enabled Volio VUI design VUI system wake word What’s you’re

About the author (2016)

Cathy Pearl is Vice President of User Experience for Sensely, where she helps to bring the virtual nurse avatar to life, making her conversational and empathetic when talking to patients with chronic health conditions. Cathy has been interested in talking to computers since she was a child and wrote her first conversational program on the Commodore 64. She studied Cognitive Science and Computer Science and learned about psychology, linguistics, human-computer interaction, and artificial intelligence. She has been designing voice user interfaces since 1999, when she started at Nuance Communications. She has worked on everything from helicopter pilot simulators at NASA to a conversational iPad app that has Esquire Magazine's style columnist tells the user what they should wear on a first date. During her time at Nuance and Microsoft, she designed voice user interfaces for banks, airlines, healthcare companies, and Ford SYNC.

Bibliographic information

TitleDesigning Voice User Interfaces: Principles of Conversational Experiences
AuthorCathy Pearl
Publisher"O'Reilly Media, Inc.", 2016
ISBN1491955368, 9781491955369
Length278 pages
Subjects ›  › 

Computers / Internet / Web Design
Computers / User Interfaces
  
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