Training Needs Assessment: Methods, Tools, and TechniquesThis book covers the essentials of needs analysis from the emerging trainer's perspective by providing just the right amount of support and knowledge without going too deep into the subject. The topics covered include when and how to do a training needs analysis; using informal and formal analysis techniques; goal, task and population analysis; and how to develop and present a training plan for management approval. Each chapter includes appropriate data gathering tools. The Skilled Trainer series provides practical guidance for those who've had some exposure to training and would like to take their career to the next level. |
Contents
CONTENTS OF THE CDROM | 8 |
Is It a Training Need? How to Conduct a Performance | 15 |
Performance Analysis Recommendations | 20 |
PostTraining Performance Analysis Tool | 28 |
Suggested NonTraining Solutions | 35 |
How to Gather Information | 37 |
Types of Rating Scales | 47 |
Feasibility Analysis | 61 |
Target Population Analysis | 91 |
Decision Points List from Target Population Analysis | 98 |
Contextual Analysis | 99 |
Contextual Analysis Checklist | 107 |
Develop and Present a Training Plan to Management | 109 |
Training Plan Template | 117 |
Needs Assessment Competencies | 121 |
Needs Assessor Development Plan Template | 137 |
CostBenefit Analysis Template | 66 |
Needs Versus Wants Surveys | 67 |
Goal Analysis | 77 |
Goal Analysis Template | 80 |
Task Analysis | 83 |
Task Analysis Observation Template | 88 |
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Common terms and phrases
Advanced Planning Competency Alex assessor attend training autorun aware barriers Basic Planning Competency benefit business need CD-ROM checklist client Column complete completes complex conducting a needs Cont’d Contextual analysis Copyright cost cost/benefit course designer CSRs customer service representatives customer’s decisions Delivery Options Department Manager develop employee’s employees evaluation example feasibility analysis feedback goal analysis identify Imprint of Wiley interview Jean Barbazette job analysis learner learning objectives manager’s Medium Medium Medium meet Needs Assessment Competency needs versus wants organization organization’s participants performance deficiencies performance standards permission of Pfeiffer Post-Training Performance Analysis problems rating scale Reproduced by permission request Results or Output sample schedule self-paced skill hierarchy solution specific steps store managers supervisors Supporting Attitude Supporting Skills target population analysis Target population statement task analysis Team Template trainer training event Training Needs Assessment training plan training program types of needs Understands workshop www.pfeiffer.com Tool