Capacity Management - A Practitioner GuideCapacity Management is described in most key ITSM frameworks: ITIL, ISO 20000 Microsoft Operations Framework (MOF) and the Application Service Library (ASL) all note the importance of Capacity Management. This major title meets the need for an in-depth practical guide to this critical process. Written and reviewed by some of the world’s most respected experts in this field it shows how Capacity Management best practice can support provision of a consistent, acceptable service level at a known and controlled cost. Practical advice covers the essential control of two balances: Supply versus demand and resources versus cost. In times of mean, frugal economic measures, it is essential to focus on those practices that are effective and yield practical results. In enlightened times of sustainability, it is also a requirement to find solutions that satisfy the criteria for 'greenness'. This excellent title shows how Capacity Management works not only within an IT environment but also why it is pivotal in meeting high profile business demands. Aligns with ISO/IEC 20000 and ITIL® ISO/IEC lists a set of required capacity management deliverables ITIL outlines what should be done in capacity management this book starts to describe how to do it Covers details of what capacity management is all about: what is capacity management why do it – benefits and cost-benefit analysis how to do it – data-flows and activities who does it – roles and perspectives implementation, maintenance, improvement, tools Provides comprehensive templates and checklists: objectives, interfaces and data-flows, sub-practices and activities metrics, application sizing parameters, data for modelling deliverables, reports, CMMI levels, KPIs, risk matrix sample capacity plan |
Contents
| 1 | |
What is capacity management | 23 |
Benefits of capacity management | 47 |
Practice of capacity management | 53 |
Roles and perspectives on capacity management | 99 |
Planning and implementing capacity management | 107 |
Managing the capacity management practice CMP | 127 |
Optimizing the capacity management practice CMP | 133 |
Epilogue | 147 |
Appendix A Basic concepts for IT service management | 149 |
Appendix B Terminology and definitions | 167 |
Appendix C Checklists | 175 |
Appendix D Capacity Plan | 191 |
Appendix E Knot ITIL | 211 |
Sources | 213 |
| 216 | |
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Common terms and phrases
agreed services analysis application sizing approach assess bottlenecks business drivers capacity management practice capacity planning CDB/CMIS cetera change management CMMI configuration management Copyright protected costs database defined demand management detail device disk distribution effective ensure Figure functions hardware identify impact implementation improvement infrastructure input involved issues ITIL ITIL V3 ITSM KPIs lifecycle machines measurement metrics monitoring objectives operating system optimize organization peak performance assurance performance engineering performance management prediction problems process management processor queue queuing relevant reports resource usage response scenarios servers service level agreements service level management service management sigma Single Users Six Sigma SLAs solution standard statistics target techniques testing thresholds throughput transactions trends typically upgrades Users only via utilization VHP Approved License via a VHP virtualization workload components workload forecasts