Capacity Management - A Practitioner Guide

Front Cover
Van Haren, Jul 29, 2009 - Education - 234 pages
Capacity Management is described in most key ITSM frameworks: ITIL, ISO 20000 Microsoft Operations Framework (MOF) and the Application Service Library (ASL) all note the importance of Capacity Management. This major title meets the need for an in-depth practical guide to this critical process. Written and reviewed by some of the world’s most respected experts in this field it shows how Capacity Management best practice can support provision of a consistent, acceptable service level at a known and controlled cost. Practical advice covers the essential control of two balances: Supply versus demand and resources versus cost. In times of mean, frugal economic measures, it is essential to focus on those practices that are effective and yield practical results. In enlightened times of sustainability, it is also a requirement to find solutions that satisfy the criteria for 'greenness'. This excellent title shows how Capacity Management works not only within an IT environment but also why it is pivotal in meeting high profile business demands. Aligns with ISO/IEC 20000 and ITIL® ­ISO/IEC lists a set of required capacity management deliverables ­ITIL outlines what should be done in capacity management ­this book starts to describe how to do it Covers details of what capacity management is all about: ­what is capacity management ­why do it – benefits and cost-benefit analysis ­how to do it – data-flows and activities ­who does it – roles and perspectives ­implementation, maintenance, improvement, tools Provides comprehensive templates and checklists: ­objectives, interfaces and data-flows, sub-practices and activities ­metrics, application sizing parameters, data for modelling ­deliverables, reports, CMMI levels, KPIs, risk matrix ­sample capacity plan
 

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Contents

1 Context for capacity management
1
What is capacity management
23
Benefits of capacity management
47
Practice of capacity management
53
Roles and perspectives on capacity management
99
Planning and implementing capacity management
107
Managing the capacity management practice CMP
127
Optimizing the capacity management practice CMP
133
Epilogue
147
Appendix A Basic concepts for IT service management
149
Appendix B Terminology and definitions
167
Appendix C Checklists
175
Appendix D Capacity Plan
191
Appendix E Knot ITIL
211
Sources
213
Index
216

Tools
141

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