Productivity Measurement and Improvement: Organizational Case Studies

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Greenwood Publishing Group, 1995 - Business & Economics - 380 pages
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Improving organizational productivity is an important current and future issue. The improvement can be effected by changing technology, or by changing the way in which people work. The concern of this work is how to structure work so that people can and will want to maximize their productivity using a special approach to measurement and improvement of organizational productivity defined by the author - ProMES (Productivity Measurement and Enchancement System). ProMES is a way of motivating people to maximize their productivity. This book describes a series of cases where ProMES was applied to improve productivity in service and manufacturing organizations in a variety of different organizations in different countries. Results indicate very large increases in productivity, much larger than those typically found. Lessons learned from these cases for future productivity improvement efforts are summarized.

 

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Contents

Introduction
1
ProMES in Manufacturing Settings
9
ProMES in an Electronic Assembly Plant
11
ProMES as Part of a New Management Strategy
43
Productivity Measurement and Enhancement in Advanced Manufacturing Systems
62
ProMES in a Small Manufacturing Department Results of Feedback and User Reactions
81
ProMES with Assembly Line Work Groups It Is More than Just a Technology
94
ProMES in Service Settings
117
ProMES in a Bank
209
ProMES in a Small Oil Distribution Company
229
Development of a Productivity Measurement and Feedback System in a Firm of Commercial Painters
243
Other Applications of ProMES
263
Testing the Feasibility of ProMES before Implementation A Case Study in the Dutch Steel Industry
265
Development of a New Performance Appraisal Instrument An Application of the ProMES Methodology
274
Linking Training Evaluation to Productivity
299
Identifying Strategic Objectives in Productivity Management Combining Features of HISYS and ProMES
312

ProMES and Computer Service Technicians An Australian Application
119
Individual and Group Productivity Enhancement in a Service Setting
140
ProMES in a Service Setting
170
Using ProMES to Evaluate University Teaching Effectiveness
190
Lessons Learned about ProMES
325
Bibliography
367
Index
373
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Page 1 - Improving organizational productivity is an issue that has been with us for some time and will continue to be important.

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About the author (1995)

ROBERT D. PRITCHARD is Professor of Psychology and director of the Industrial/Organizational Psychology Program at Texas A&M University. He has worked for more than 20 years in the area of organizational performance and productivity, and has published many articles and several books in the area.

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