COUNSELLING SKILLS FOR MANAGERS, Second EditionExhaustive work pressures, unmanageable deadlines, and over-stressed work schedules, often lead a manager to a situation, where he/she fails to perform upto his/her potential. At that point of time, counselling becomes mandatory for mental healing and positive outlook. In the second edition, the book continues to focus on counselling concepts by delving on the issues of termination and follow-up, while discussing Counselling Procedures. The concept of REBT (Rational Emotive Behavioural Therapy) has been examined to help the counsellors improve or enhance the behaviour of clients through counselling. While discussing organizational application of counselling skills, a detailed analysis dealing with clients in crisis and trauma has been deliberated, that has a great relevance in today’s challenging environment. Further, a section has been specifically devoted to ‘Counselling Women’, as they have to encounter different kinds of issues in both personal and professional lives. A comprehensive model of ethical decision-making has been added into the chapter, ‘Ethics in Counselling’. The book is designed for the postgraduate students of management and organizational psychology. Besides, the book will also be useful for the practising managers and counsellors. |
Contents
1 INTRODUCTION TO COUNSELLING | 1 |
2 APPROACHES TO COUNSELLING | 17 |
3 GOALS OF COUNSELLING | 36 |
4 THE PROCESS OF COUNSELLING | 54 |
5 COUNSELLING PROCEDURES | 64 |
6 COUNSELLING SKILLS | 97 |
7 ROLE CONFLICTS IN COUNSELLING | 139 |
8 CHANGING BEHAVIOURS THROUGH COUNSELLING | 149 |
10 DEALING WITH PROBLEM SUBORDINATES | 184 |
11 PERFORMANCE MANAGEMENT | 198 |
12 ALCOHOLISM AND OTHER SUBSTANCE ABUSE | 210 |
13 ETHICS IN COUNSELLING | 222 |
Exercises Cases and Role Plays | 233 |
| 257 | |
| 267 | |
Back cover | 273 |
Common terms and phrases
ability able accept action addiction alcoholism American Psychological Association anxiety appraisal approach to counselling attitudes avoid aware basic become behavioural counselling behaviouristic beliefs body language boss career Carl Rogers classical conditioning client’s feelings concerns confront counselling process counselling session counselling skills crisis deal decisions difficult discuss drug Effective counsellors emotional empathy employees encourage environment ethical example experience explore facilitate fear feedback focus goals of counselling help clients help the client human identify important individual individual’s initial INTERACTION interpersonal interpretation interview involved irrational issues learning learning organization listening manager manager’s mental non-verbal communication one’s organization organizational performance counselling person positive principles problem subordinates professional psychoanalytic psychological psychotherapy questions REBT reflecting relationship responsibility result role self-disclosure Shekhar situation social someone specific stage statement strategies stress subordinate’s superego talk techniques theory understand upward feedback values verbal