Understanding Business: ProcessesWhat do business organisations do? |
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Contents
List of figures | 8 |
2 | 13 |
b a broad definition | 17 |
BUSINESS PROCESSES AND ORGANISATIONAL | 31 |
4 | 42 |
CUSTOMER PROCESSING | 67 |
processing operation | 91 |
MATERIALS PROCESSING | 115 |
100 | 139 |
Logistics and competitive strategy | 149 |
Reverse logistics | 165 |
BUSINESS PROCESS MANAGEMENT | 175 |
Staple yourself to an order | 187 |
Frameworks for understanding business process reengineering | 197 |
Business process reengineering contrasting what it is with | 208 |
221 | |