Communication Skills for the Health Care Professional: Concepts and TechniquesThis textbook provides the kind of comprehensive and in-depth preparation your students need to communicate optimally with patients, families, and fellow providers. Combining principles and practical applications, this text shows students how to apply communication techniques to patient care. It contains specific examples from many health care disciplines and is appropriate for all students in medicine, nursing, pharmacy, dentistry, and other allied health professions. Complete with chapter objectives, real-life examples and sample dialogue, and a glossary defining over 100 words and terms essential to the field of communication. |
Contents
THEORETICAL FOUNDATIONS | 1 |
Chapter 2The Nature of Therapeutic Communications | 29 |
Chapter 3Cultural Differences and Communication | 48 |
PART IIPROFESSIONAL SKILLS IN MANAGING CARE | 65 |
The Art and Skillful Use of Questions | 104 |
Chapter 7Therapeutic Use of Silence and Pauses | 119 |
The Impact and Limitations of SelfDisclosure | 133 |
Chapter 9The Proper Placement of Advisement | 147 |
Chapter 13Communicating with Patients with Chronic andor | 210 |
Chapter 14Communicating Effectively with Patients Displaying | 229 |
Understanding | 284 |
Chapter 17Family Dynamics and Communications with Patients | 303 |
PART VETHICS AND COMMUNICATION | 323 |
Chapter 19The Privileged Nature of Patient and Provider | 340 |
Appendix AGlossary | 347 |
Appendix BReferences | 359 |
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Common terms and phrases
ability active listening adaptation advice aggressive and/or anger anxiety aspects assess attitudes awareness behavior caregivers communication concern conflict confrontation context coping crisis cultural culturally competent deal decisions denial described dialogue difficult direct disclosure discussion disease disputes dysfunctional effective emotional empathy encounters evaluate example Exhibit express family members fear feelings functioning goals health care providers identify important individuals informed consent injury interaction interpersonal interpersonal communication interpretations interview issues Latinos limbic system managed care messages negative nonverbal nonverbal communication nurse nurse practitioner occur outcomes pain parties patient patient's experience perceived perception physician potential privileged communication problems profes professional provider-patient provider's questions reactions refers reflections result role self-disclosure silence situation skills snowboarding social Sometimes specific stimuli stress stressors symptoms task therapeutic communication therapeutic response modes tients tion treatment trust understand usually verbal