Lean Solutions: How Companies and Customers Can Create Value and Wealth Together
Womack and Jones deconstruct the broken producer-consumer model and show businesses how to repair it, by providing the full value consumers desire from products without wasting time or effort.
Why is it that, when our computers or our cell phones fail to satisfy our needs, virtually every interaction with help lines, support centers, or any organization providing service is marked with wasted time and extra hassle? In their bestselling business classic Lean Thinking, James Womack and Daniel Jones introduced the world to the principles of lean production—principles for eliminating waste during production. Now, in Lean Solutions, the authors establish the groundbreaking principles of lean consumption, showing companies how to eliminate inefficiency during consumption.
Lean Solutions is full of surprising success stories: Fujitsu, a leading service company for technology, has transformed the way call centers solve problems—learning how to eliminate the underlying cause of current problems rather than fixing them again and again. An extremely successful car dealership has adopted lean principles to streamline its business, making for dramatically reduced wait time, fewer return trips, and greater satisfaction for customers—and a far more lucrative enterprise. Lean Solutions will inspire managers to take the first steps toward perfecting their company's process of giving consumers what they really want.
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LibraryThing ReviewUser Review - cipher7 - LibraryThing
Excellent book. I read Lean Thinking a few years ago and James Womack has once again shown the value of leaning processes from a customer perspective. We have not only external clients and customers ... Read full review
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actually airline airplane airport appointment assets Big Box Britvic Car to store Chapter complete consumer’s consumption and provision consumption map consumption process Costco create customer’s delivery demand diagnostic distribution centers Drive employees entrepreneur example factory fast-moving consumer firms formats Fujitsu Graham Booth grocery hassle healthcare help desk hub-and-spoke industry inventories lean consumption Lean Enterprise Institute lean production lean provision Lean Thinking Let’s level of service logistics loyalty card managers manufacturers mindshare mobility neighborhood store obtain operating options organization passengers patient percent point-to-point problem provision process provision stream queue reduce replenishment retail Rick Harris schedule Seven-Eleven shoppers Simao simple SKUs Solution Matrix solution providers solve staff steps suppliers Taxi Tesco total cost Toyota trip value stream value-creating vehicle Wal-Mart Walk warehouse waste What’s