Staff Competency in Patient Access: Tools, Tests, and Tips for Building a Successful Team
You rely heavily on your staff to run a smooth Patient Access department.
Empower them to succeed from the start!
Hire the right people. Train them well. Help them grow.To get the most out of your staff, you have three major challenges:
Staff Competency in Patient Access: Tools, tests, and tips for building a successful team by Michael S. Friedberg, FACHE, CHAM is THE ultimate resource for you to meet and exceed your organization's competency requirements. It presents the tools you need to hire the right people, enable them to do their job, and keep your organization running efficiently.Customizable tools on accompanying CD-ROM
Take advantage of the more than 50 tools available you can download and adapt to fit your specific needs.
Take a look at the table of contents:
Staff Competency in Patient Access: Tools, tests, and tips for building a successful team features helpful ideas for improving the three critical steps to hire and retain the right staff and reduce turnover:
Ongoing training and reassessment
Patient Access managers
Staff Competency in Patient Accessis brought to you by the Patient Access Resource Center (PARC), a comprehensive online site that allows you to network with your peers; effectively train staff members in such areas as up-front collections and self-pay accounts; and increase communication within your department. Additionally, PARC members save 20% off valuable finance and patient access books, videos, audioconferences, and newsletters. Visit accessresourcecenter.comand learn how to become a PARC member to put this exciting online resource to work for your organization.The HCPro Guarantee
Order risk-free for 30 days! If not satisfied, return the book and all charges will be canceled.