Treasure chest of six sigma growth methods, tools and best practices (9780132300216)

Preface .......................................................................................................xvIntroduction Different Methods for Different Purposes..................1Part I Six Sigma Methodology Overview: Choosing the RightApproach to Address the RequirementsSection 1 Define-Measure-Analyze-Improve-Control (DMAIC)....13Section 2 Lean and Lean Six Sigma ....................................................29Section 3 Design for Six Sigma (DFSS)...............................................45Section 4 Six Sigma for Marketing (SSFM) ........................................67Part II Six Sigma Tools and Techniques: Choosing the RightTool to Answer the Right Question at the Right TimeThe Six Sigma Encyclopedia of Business Tools and Techniques .....115Summary Tool Matrix............................................................................115A Activity Network Diagram (AND) - 7M Tool . . . . . . . . . . . . . 127Affinity Diagram - 7M Tool..........................................................136Analysis of Variance (ANOVA)...................................................142Arrow Diagram..............................................................................159B Benchmarking................................................................................160Box Plots–Graphical Tool ...........................................................165Brainstorming Technique .............................................................168C Capability Analysis .......................................................................173Cause-and-Effect Diagram - 7QC Tool .......................................173Cause-and-Effect Prioritization Matrix ......................................188Cause and Prevention Diagram ..................................................198Checklists - 7QC Tool....................................................................204Conjoint Analysis ..........................................................................207Control Charts - 7QC Tool............................................................217Cost/Benefit Analysis...................................................................238Critical Path Method (CPM) ........................................................242Critical-to-Quality (CTQ) .............................................................242D Data Collection Matrix..................................................................248Design of Experiment (DOE).......................................................250Dotplot ............................................................................................280F Failure Modes and Effects Analysis (FMEA).............................2875-Whys ............................................................................................305Fault Tree Analysis (FTA).............................................................309Fishbone Diagram - 7QC Tool .....................................................316Flowchart - 7QC Tool ....................................................................316G Gantt Chart.....................................................................................317GOSPA (Goals, Objectives, Strategies, Plans and Actions)......320Graphical Methods........................................................................323H Histogram - 7QC Tool...................................................................330House of Quality (HOQ) ..............................................................335Hypothesis Testing........................................................................335I Interrelationship Diagram - 7M Tool..........................................369K KJ Analysis .....................................................................................375M Market Perceived Quality Profile (MPQP) ................................390Matrix Diagrams - 7M Tool..........................................................399Measurement System Analysis (MSA).......................................412Monte Carlo Simulation ...............................................................431Multi-vari Chart.............................................................................439N Normal Probability Plot ...............................................................444P Pareto Chart - 7QC Tool................................................................445PERT (Program Evaluation and Review Technique) Chart ....453Poka-Yoke .......................................................................................462Porter’s 5 Forces ............................................................................464Prioritization Matrices - 7M Tool ................................................470Process Capability Analysis.........................................................486Process Decision Program Charts (PDPC) - 7M Tool ...............515Process Map (or Flowchart) - 7QC Tool .....................................522Pugh Concept Evaluation and Selection....................................534Q Quality Function Deployment (QFD).........................................543Treasure Chest of Six Sigma Growth Methods, Tools vi ols & Best Practices00 0132300214_fm.qxd 6/27/07 12:10 PM Page viR RACI Matrix (Responsible, Accountable, Consulted,Informed)........................................................................................554Real-Win-Worth (RWW) Analysis...............................................560Regression Analysis ......................................................................571Risk Mitigation Plan......................................................................601Rolled Throughput Yield..............................................................610Run Chart - 7QC Tool....................................................................611S 7M - Seven Management Tool .....................................................6157QC - Seven Quality Control Tool...............................................616Sampling.........................................................................................618Scatter Diagram - 7QC Tool .........................................................640Scorecards.......................................................................................653SIPOC (Supplier-Input-Process-Output-Customer).................663SMART Problem & Goal Statements for a Project Charter .....665Solution Selection Matrix .............................................................672Stakeholder Analysis ....................................................................681Statistical Tools...............................................................................684Stratification - 7QC Tool ...............................................................697SWOT (Strengths-Weaknesses-Opportunities-Threats)...........699T Tree Diagram - 7M Tool ................................................................712TRIZ.................................................................................................715V Value Stream Analysis ..................................................................727Voice of Customer Gathering Techniques..................................737W Work Breakdown Structure (WBS) .............................................753Y Y = f (X) ...........................................................................................758Part III Best Practices ArticlesThe Anatomy of Quality Loss in a Product ...............................PDF:763The Anatomy of Variations in Product Performance ...............PDF:777Benchmarking–Avoid Arrogance and Lethargy.....................PDF:789Building Strength via Communities of Practice and ProjectManagement...................................................................................PDF:799Complex Organizational Change Through Discovery-basedLearning .........................................................................................PDF:827Lean Six Sigma for Fast Track CommercializationHigh Risk-High Reward, Rapid Commercialization:PROCEED WITH CAUTION! .....................................................PDF:835Listening to the Customer First-Hand; Engineers Too ............PDF:851The Practice of Designing Relationships....................................PDF:873A Process for Product Development...........................................PDF:887Selecting Project Portfolios using Monte Carlo Simulation andOptimization ..................................................................................PDF:921Part IV AppendixesAppendix A Statistical Distribution Tables...................................939Appendix B Glossary.......................................................................951Appendix C References ...................................................................979Index ........................................................................................................981