Retail therapy : why the retail industry is broken - and what can be done to fix it
Mark Pilkington (Author)
Almost weekly, the news is full of stories about disappearing retail chains. From House of Fraser and BHS to Toys'R'Us and Sears, recognised names are vanishing overnight - as such large organizations disappear, so the malls, shopping centres, high streets and main streets become emptier and less appealing to visit. The retail sector is hugely important in terms of job numbers: in the US, it employs around 30 million people (directly and indirectly); in the UK, around 10 million. As such, anything that jeopardises the retail sector will have a deep and lasting impact on millions of lives, as well as on public policy. While many blame the 'Amazon effect', this is an oversimplification. Deeper forces are at work that are changing people's relationships with brands, the balance of power between producers and consumers, and the whole nature of the supply chain that has existed since the industrial revolution. Retail Therapy offers a comprehensive analysis of these forces and their impact on the world of retailing. More importantly, it presents a cogent analysis of the longer term trends that are shaping retailing, and outlines a clear road map for sustainable success in the future
1 online resource (vi, 329 pages) : illustrations
9781472965127, 9781472965134, 9781472965110, 1472965124, 1472965132, 1472965116
1083041206
Retail apocalypse now!
A tale of two bankruptcies
The great stores meltdown
No longer a nation of shopkeepers
Dark satanic malls
My kingdom for a horse : the knock-on impact on branded suppliers
The next big short?
Killing more jobs than China
A global problem
The impact of public policy
The causes of the crisis in retailing
The classical retailing model
The rise of e-commerce
The broader impact of the technological revolution
The generational revolution
The death of brands
Passing peak consumption
Conquering the final mile
The dawn of a virtual world
This is your fridge talking
Algorithm-n-blues
Veni, vidi, 3D
See you later, incubator
Direct is best
Retail derailed
Bankers away!
Can the last one out switch off the lights?
How to save retail
The importance of simplicity
Go with the flow
Cannibalise, cannibalise, cannibalise!
Lean and mean
Brand theatre
The third space
Re-tech
Becoming the conversation
The price is right
Inclusive is the new exclusive
Virtuous reality
The hacker way
Reinventing shared shopping spaces
Advice to governments
Summary : the new rules for survival