The inmates are running the asylum

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Foreword / Paul Saffo

Preface

Part 1. Computer obliteracy. Chap. 1. Riddles for the information age

Chap. 2. Cognitive friction

Part 2. It costs you big time. Chap. 3. Wasting money

Chap. 4. The dancing bear

Chap. 5. Customer disloyalty

Part 3. Eating soup with a fork. Chap. 6. The inmates are running the asylum

Chap. 7. Homo logicus

Chap. 8. An obsolete culture

Part 4. Interaction design is good business. Chap. 9. Designing for pleasure

Chap. 10. Designing for power

Chap. 11. Designing for people

Part 5. Chap. 12. Desperately seeking usability

Chap. 13. A managed process

Chap. 14. Power and pleasure